Planning Support Officer
* Location: Office Based, Barnsley
* Salary: £14.36 per hour PAYE
* Working Hours: Monday - Friday, 8:00 AM - 4:00 PM (Flexible working)
* Job Type: Full-time, Temp
We are seeking a dedicated Service Controller to join our team. This role is central to the scheduling and dispatching of work within Construction Services, ensuring efficient operations and a focus on high-quality, customer-focused service.
Day-to-day of the role:
1. Scheduling and Dispatching:
* Electronically schedule, allocate, and dispatch work to operatives.
* Liaise with operational managers and operatives to reschedule work efficiently.
2. Customer Interaction:
* Handle customer and tenant enquiries and complaints.
* Manage direct calls and enquiries from customers and partners.
3. Team Support:
* Assist in managing job queues and booking repair appointments.
* Provide relief planner support and call handling as needed.
4. Service Improvement:
* Contribute to the development and implementation of new working methods.
* Assist in achieving Best Value and performance targets.
5. Communication and Coord...