Payroll Onboarding Team Leader
Location: Bolton, Greater Manchester
Client: BrightHR
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 26.06.2025
Expiry Date: 10.08.2025
Job Description:
Payroll Onboarding Team Leader
Manchester
Up to £40,000
Job Purpose
Your role as the Payroll Onboarding Team Leader involves leading and managing onboarding processes and projects for payroll customers, ensuring a smooth transition when going live with BrightHR Payroll, managing your team, and leading them to success.
Responsibilities
* Manage and lead your team, including conducting 1:1s and performance reviews.
* Plan and execute project plans for payroll implementations, within budget and delivering excellent customer service.
* Manage multiple projects simultaneously, organizing your and your team's time effectively.
* Educate and guide customers on services and system features clearly.
* Ensure adherence to BrightHR Payroll SLAs and OLAs.
* Set and meet KPIs for your team and service.
* Maintain customer confidentiality and GDPR compliance.
* Update and maintain Local Work Instructions and process maps.
* Accurately update CRM systems with key contact and product information.
* Arrange onboarding sessions for clients in line with their HR onboarding schedules.
* Manage team absence and re-allocate calls proactively.
* Monitor team productivity metrics daily and report by 10 am.
* Conduct monthly 121s and provide on-the-job training.
* Plan and execute onboarding for new team members.
* Report on trends and team performance.
* Perform monthly file checks and call audits.
* Achieve go-live targets of 16-20 onboardings per month, re-balancing workloads as needed.
Candidate Requirements
* Strong people management skills, with experience in similar roles.
* Customer onboarding experience, preferably in Payroll or Finance.
* Knowledge of UK payroll legislation and tax regulations (desirable).
* Experience with SaaS platforms, HR, and Payroll systems (desirable).
* Excellent project management skills and ability to meet deadlines.
* Ability to report team performance effectively.
* Excellent communication skills, both written and verbal.
* Proven ability to build positive client relationships.
* Accuracy and efficiency in a fast-paced environment.
* Ambassadorial qualities for BrightHR brand.
About BrightHR
BrightHR is a leading HR, health & safety, and legal software provider, supporting over 95,000 businesses globally since 2015. We focus on transforming people management, putting customers first, and innovating continuously to simplify staff management.
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