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We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Due to our continued growth, we are looking for 4 experienced Customer Services Advisors to join our team.
We are passionate about delivering exceptional levels of Customer Service and are looking for candidates who share this desire. The role involves serving customers over the phone and in writing, responding to requests such as customer moves, processing payments, and billing queries. The successful individual will always work in line with our values of Excellence, Future Focus, and Integrity.
If successful in your application, you will join a forward-thinking team that truly places the customer at the heart of everything we do. You will have opportunities to participate in wider business activities, such as volunteering at community events, helping at the annual science fair, and raising money for WaterAid. You will also have the chance to influence and shape our service offerings and develop your personal skills.
What will you be doing?
Key Responsibilities
* Use CRM system to process inbound customer contact via phone, email, letter, customer portal, live chat, or other channels.
* Resolve queries at first point of contact.
* Accurately enter customer details, record complaints, and update accounts.
* Process reports such as credit lists and old bank details.
* Update customers on technician job results and keep accounts current.
* Manage tariffs including Social Tariff and WaterSure.
* Listen to customers, understand their needs, and provide tailored solutions.
* Undertake administrative tasks.
What do you need?
Skills, Qualifications & Competencies
* A positive attitude with a passion for helping others.
* Strong problem-solving skills and attention to detail.
* Ability to work under pressure and multitask.
* Confident using Microsoft Office.
* Experience working in a call center environment.
* Experience in a busy customer-facing environment.
We recognise people want flexible working arrangements, and we’re happy to consider flexible working options. Please discuss your preferences at interview.
We’re committed to equality, diversity, and inclusion and actively encourage applications from all sections of society.
Please note, the company must ensure all employees are eligible to live and work in the UK.
Due to high application volume, we may not respond to every applicant individually. If your application is of interest, we’ll contact you within 4 weeks.
What can Portsmouth Water offer you?
At Portsmouth Water, we believe in rewarding our people. Here’s a glimpse of what’s waiting for you:
* Holidays Made Better: Enjoy 25 days of annual leave plus bank holidays.
* A Pension That Works for You: Secure your future with a generous pension scheme contributing up to 15%.
* Performance Pays Off: Earn a non-contractual bonus of up to 6% of your salary.
* Family Comes First: Enhanced maternity, paternity, and adoption leave and pay.
* Peace of Mind, Always: Life assurance scheme with a 4x salary lump sum benefit.
* Support When You Need It: Employee Assistance Programme by Bupa, available 24/7.
* PW Perks: Enjoy discounts at thousands of retailers and other benefits.
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