Job Description
Customer Service Advisor
Location: Cardiff
Job Type: 6-month contract
Work Setup: Hybrid
Salary: £16 per hour
Who We Are
Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing. The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions.
What You'll Do
* Deliver a consistently exceptional, personalized customer experience across multiple channels by leveraging expertise and collaborating effectively with colleagues to achieve positive outcomes
* Ensure full compliance with all relevant laws, regulations, and internal policies, proactively identifying, reporting, and addressing any breaches to safeguard the business, customers, and stakeholders
* Manage and resolve customer complaints efficiently, using insights and feedback to drive continuous improvement and enhance the overall customer experience
* Support and refine processes to increase customer service quality and operational efficiency, contributing ideas to optimize the end-to-end customer journey
* Provide customers with accurate, timely, and relevant information to enable informed financial decisions, in accordance with consumer duty obligations
What You Bring
* Deep understanding of diverse customer needs, with the ability to engage, influence, and build strong professional relationships
* Exceptional attention to detail, with proven ability to accurately record and report customer information
* Able to quickly learn, adapt, and work across multiple systems to deliver results for the business and customers
* Proven ability to prioritize and manage queries effectively while supporting overall team performance
* Strong commercial awareness with excellent written and verbal communication skills
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.