Job Title
Shared Services Process Coordinator
Division
Shared Services
Reports To
As per Beazley’s organization chart
Key Relationships
Shared Services Operations Leads, Performance and Quality Assurance Lead, Global Head of Shared Services, Shared Services, UW Operations, Claims Operations, Delegated Operations, Conduct Risk, Controls, Compliance, Risk Management, IT, Underwriters and Claims Managers, Facilities, Finance, Reinsurance, other staff and external clients and service providers.
Job Summary
Works with the Shared Services Operational Leads and Team Leaders to ensure consistency in processes owned by Shared Services, blending strategic oversight, technical proficiency, risk controls and continuous improvement to drive efficiency, compliance and value creation.
Key Responsibilities
* Process Ownership: Lead and manage end-to-end processes, identifying areas for improvement, implementing best practices, and ensuring operational efficiency. Provide guidance and training for new joiners and act as the primary contact for process related queries.
* Process Vision and Alignment: define and continuously refine the processes within your remit to align with business strategy, regulatory requirements and customer needs, removing complexity where possible.
* Stakeholder Management: collaborate effectively with underwriting, claims, IT etc and external partners. Serve as the main point of contact for process-related inquiries, ensuring effective collaboration and communication.
* Performance Management: accountability for the quality and timeliness performance of your process(es). This will involve day-to-day interaction with on-shore / off-shore process executors and regular quality assurance / audits over the output.
* Operational Risk and Compliance: proactively identify and assess potential operational risks within key processes. Develop and implement strategies to mitigate risks, ensuring business continuity and compliance with regulatory and internal controls.
* Insight and Performance Management: work with the Performance and Quality Assurance function to monitor, analyse and report on key performance indicators related to process effectiveness and operational outcomes. Leverage data and insights to make informed decisions and drive continuous performance improvement.
* Offshore relationship management: build and maintain strong relationships with our co-sourcing partner. Ensure alignment on goals, priorities and expectations, while fostering a positive working environment.
* Reporting & Documentation: ensure accurate and timely reporting of process performance, risk assessments, and compliance status to senior leadership and stakeholders. Maintain thorough documentation of processes, ensuring that records are clear, organised and updated regularly.
Expectations for Beazley Employees
* Adopt the Beazley culture of professionalism, integrity, effectiveness and dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image and experience to our external customers.
* Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
* Display business ethics that uphold the interests of all our customers.
* Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
* Comply with any specific responsibilities necessary for your role as outlined by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
* Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Core Values
It is important that within all your interactions both internally and externally you adhere to Beazley’s core values – Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
Personal Specification
Skills and Abilities
* Strategic and business acumen
* Change Management
* Collaboration
* Technology and Digital Fluency
* Risk and Regulatory Knowledge
* Engagement with offshore partners
* Cross-cultural communication
Knowledge and Experience
* Solid experience of Insurance
* Previous demonstratable process ownership experience in insurance or a similar field
* Proficient in Excel
* Experience with insurance systems and workflow tools
* Experience in training internal and external parties
Aptitude and Disposition
* Outcome focused, self-motivated, flexible and enthusiastic
* Achievement orientated
* Good problem-solving skills
* Customer focused
* Attention to detail to ensure work is performed to high quality and accuracy
* Able to work with multi-cultural and multi-location team
* Team worker as well as able to work on own initiative
* Continuous improvement mindset
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