Complaints Officer Location: Kirkby in Ashfield (office-based) Hours: 37 hours per week, Monday to Friday, flexible between 8am-5pm Role Overview: A local authority is seeking a detail-oriented Complaints Officer to support the management of complaints across various service areas. Key Responsibilities: Assist with collating and reviewing information relating to complaints and expressions of dissatisfaction. Acknowledge complaints in writing. Support drafting complaint responses and investigation notes. Ensure complaints are handled in line with the Housing Ombudsman Service Complaint Handling Code and the council's complaints policy/procedure. Support preparation of complaint information for submission to the Housing Ombudsman Service. Assist with implementing learning outcomes, recommendations, and orders resulting from complaints. Maintain accurate complaint records. Requirements: Knowledge of handling complaints within the social housing sector. Strong analytical and IT skills. Awareness of the Housing Ombudsman Service Complaint Handling Code is preferred. Ability to work accurately and manage multiple tasks effectively.