Business Assurance Manager Were looking for an experienced, team-focused manager to lead a team of six within our clients Quality Assurance and Outcomes Testing function. This role is about driving high standards and supporting the delivery of good outcomes for customers, while helping your team grow and perform at their best. Youll work closely with teams across the business to assess how things are working, identify opportunities for improvement and share practical recommendations. If you enjoy coaching others, value doing things the right way and want to be part of a team dedicated to building employee confidence, this could be a great fit. With our client, you will be offered a competitive salary, with excellent benefits and the chance to grow in a role where your voice is heard. With full support from day one and a friendly, flexible working environment, its a place where you can truly make a difference. What youll be doing: Leading and supporting a team of assurance specialists Overseeing reviews and testing across key customer processes Sharing insights to help improve quality, service and compliance Working with other teams to spot trends and support change Developing your team through coaching, 1:1s and performance planning What were looking for: Experience managing or coaching a team Strong communication and organisational skills Ability to interpret and present data clearly A collaborative mindset and a keen eye for detail Experience in quality assurance, outcomes testing or a similar field is a bonus Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ADZN1_UKTJ