Overview
We have an exciting opportunity for a IT Service Resilience Manager to join our IT team, based in A&O Shearman's Belfast office. The role is accountable for translating business continuity and availability requirements into technical enterprise architecture and operational disaster recovery requirements, and for owning the program of resilience and recovery testing across applications, SaaS and third‑party providers.
Key Stakeholders
* I&O Support teams & InfoSec
* Business Continuity Management
* Regional IT Support team
* Technical Delivery and Project & Programme Delivery
* Software vendors and Managed Service Providers
Responsibilities
* Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third‑party dependencies to identify single points of failure and inform resilience design.
* Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests.
* Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices align to expected degradation behaviors.
* Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war‑room procedures and ensure lessons‑learned feed back into architecture and DR plans.
* Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing.
* Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle.
* Manage and test application/service tiers to business‑agreed RTO/RPO and reliability design targets.
* Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing.
* Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests.
* Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies.
Experience and Qualifications
* 10+ years in technology resilience, disaster recovery, or IT operations, with 5+ years in leadership positions managing cross‑functional teams.
* Deep hands‑on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools.
* Required expertise in ISO 22301, NIST and ITIL.
* Certifications (preferred): CBCP, CISSP, CISM, or DRI International certifications.
* Experience communicating to senior stakeholders and interpreting complex technical solutions to simple language.
* Exposure to working in both Agile and Waterfall delivery methodologies.
* Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on prevention by design.
* Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement.
* Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence within teams.
* Excellent customer‑facing skills with a good grasp of key drivers and requirements within the business.
* Understanding of how technology resilience directly impacts business operations, continuity, and profitability.
Benefits
We recognise that our people are our most valuable asset, reflected in a wide range of benefits: occupational pension scheme, group income protection cover, private medical insurance, mental health resources, free apps, health and wellbeing services including GP service, emergency back‑up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. Flexible working and hybrid working are embraced.
Equal Opportunities
We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.
#J-18808-Ljbffr