Overview
Renewals and Customer Service Representative role at TipTopJob.
What you will be doing
* Quoting and closing new business enquiries
* Building and maintaining long-standing client relationships
* Amending customer policies, payments and schedules
* Retaining existing clients at renewal
* Supporting customers with existing policy amendments
* Working towards individual and team targets
* Providing excellent rapport building skills
* Handling sensitive information and following data protection principles
* Adhering to strict FCA guidelines
* Providing a professional service and promoting our brand in a positive manner
What we’re looking for
* Somebody who will run through walls for our customers
* Prepared to challenge the status quo
* Be prepared to succeed together as a team player
* Smart decision maker
* Clear and effective communication skills
* Ability to assist with clients of all ages and backgrounds
* Excellent organisational skills and ability to prioritise work
* Strong literacy and numeracy skills
* Ability to develop relationships from scratch
* Excellent telephone manner
Grow With Acorn
At Acorn Insurance, we’re proud of our Liverpool roots and of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise. We’ve grown into a national leader, employing 1,700+ people across the UK and reaching a milestone GBP750 million in total value of insurance policies written in 2024. We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
* We run through walls for our customers and each other
* We challenge the status quo
* We succeed when we help those around us succeed
* We decide quickly when the smart thing to do is use our judgement
Benefits
* 35 days holiday (including bank holidays) with additional buy/sell options
* 24/7 mental health support and free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work:life balance and individual needs
* Recognition awards, social events and more
Our Commitment To Our Colleagues
These aren’t just words: they’re the principles we live by. We’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
* Mindful Employer: championing mental health
Senior"ity level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Advertising Services
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