Overview
The Role: The primary purpose of this position is to provide line management, support, guidance, oversight, training and development for the DA BDX Team (outsourced – WNS, UK Team). Reporting to the Head of Credit Management, Underwriting & Claims Operations, the role will ensure that the flow of work is effectively monitored and controlled, that the quality of work meets the required standard, that any escalations are handled smoothly, and that the Head of Department is provided with the right level of information to support the smooth operational running of the function. The post holder will positively represent the DA BDX team in dealings with stakeholders internally and externally and may deputise for the Head of Department when required. The role also involves guiding, managing, overseeing, supporting and providing services to the syndicate and other Canopius companies by coordinating the processing of premium and claims bordereaux and providing the subject matter expertise required in this area.
Key Responsibilities
* Daily management and oversight of the DA BDX team.
* Take responsibility for quality control, audit and query resolution arising from the bordereaux process.
* Analyse, interpret and challenge the weekly and monthly bordereaux processing statistics provided by the outsource team.
* Oversee the transition of bordereaux to Intrali and any other required systems internal and external.
* Act as a key team contact to resolve issues that prevent the processing of bordereaux within agreed timelines.
* Maintain ownership of the identification of data quality issues in line with Lloyd's standards.
* Engage with Canopius DA Quality Analysts, working on bordereaux remediation with Canopius Underwriters and Lloyds.
* Liaise directly with brokers and coverholders to ensure robust communication with Underwriting teams.
* Ensure the outsource provider maintains up-to-date and accurate process and training documentation.
* Challenge and develop existing MI and report to internal stakeholders, coverholders, brokers and TPAs to promptly notify relevant parties of any perceived new risks or failures.
* Track, coordinate and monitor the flow of work required to meet team KPIs from a turnaround time and quality perspective.
* Ensure suitable reprioritisation of work and flexing of resources to meet business needs.
* Represent the function at all relevant committees, providing comprehensive inputs and updates on key areas.
* Continually identify, design and implement process and reporting improvements to enhance overall operational efficiency.
* Review and continue to adhere to internal & external KRIs/KPIs/SLAs.
* Act as SME for IT systems enhancement and development.
* Support the Head of Department with ad hoc duties and projects as required.
Skills and Experience
* Insurance / Lloyd’s experience
* Knowledge of Lloyd's Delegated Authority business
* An understanding of delegated authority with strong analytical skills
* Good working knowledge of the VIPR – Intrali system (essential to the role and preferred) or other BDX mapping systems
* Extensive knowledge of bordereaux data across a large number of different business lines
* Excellent communication skills, delivering verbal and visual presentations to internal and external stakeholders including senior management
* Intermediate to Advanced Excel knowledge and skills in other Microsoft Office products to support MI and reporting
* Ability to handle a diverse range of priorities and tasks in parallel on own and within a team
* Change centric with a focus on continuous improvement
* Strong communication and relationship management with brokers, underwriters, and other key stakeholders
* Excellent people management and development
* Proven track record in operational remediation/improvement planning
* Ability to work effectively under pressure in a complex environment balancing multiple priorities and business demands
* Highly motivated with the ability to positively motivate and influence others
* Leads by example and empowers the team through direction, delegation and effective management
* Ability to work independently and make sound judgement calls
* Can-do approach with emphasis on problem solving and continuous improvement
* Flexible, adaptable, and a strong team player
* Excellent attention to detail and a methodical working style
Our Benefits & About Us
We offer all employees a comprehensive benefits package that focuses on whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. We foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
#J-18808-Ljbffr