Job Responsibilities
1. Coordinate regional home appliance installation and maintenance tasks, regularly analyze service achievement data, and drive the implementation of improvement plans.
2. Lead the operation management of service providers, and enhance overall service performance through frontline research and feedback mechanisms.
3. Establish an order anomaly early warning and monitoring system, and follow up on closed-loop management across all links to ensure service timeliness。
4. Organize training for service providers and engineers, and promote service standardization as well as resource planning and optimization of large-item service networks.
Skills & Qualifications
1. Experience in furniture/appliance installation or similar field.
2. Leadership experience in managing teams.
3. Strong organizational and problem-solving skills.
4. Ability to train and develop team members.
5. Excellent customer service and communication skills.
6. Hands-on approach and ability to handle physical tasks when needed.