Join to apply for the Customer Success Executive role at Konica Minolta Business Solutions UK Ltd
Location: Belfast and Craigavon – Onsite presence on both key customer sites one day per week. Customers are located in BT16 and BT63. Must have a full, clean driving license.
* 26 days holiday, plus bank holidays, with option to purchase more days
* Access to training and development opportunities, with licensed content from an award-winning provider
* Enhanced family leave
* Life assurance options
* Extra paid day off to focus on mental health
* Generous pension plan with opportunity to maximise pension pot
* Discounts on activities, technology and restaurants
* Extra paid day off to dedicate to volunteer projects
* Independent employee assistance programme for employees and immediate family (24/7 access)
We are seeking a Customer Success Executive to join our team at Konica Minolta.
As a Customer Success Executive, you will provide operational Customer Success within two of Konica Minolta's key NHS customers in Northern Ireland to drive C-Sat levels, improve customer intimacy and retention, and drive loyalty. You will drive additional revenue, volume and gross profit by introducing new service lines, increase Net Promoter Score, and support cross-sell and up-sell within the same account.
* Own and deliver Monthly and Quarterly Business Reviews including KPI measurements, highlighting successes and risks
* Ensure delivery of Optimised Print Service methodology and Continuous Improvement to grow Konica Minolta loyalty
* Maintain and update the client’s Account Process Manual (APM) to reflect current services
* Review customer print utilisation per device to plan moves for efficiency
* Develop understanding of KM Optimised Print Services and Operational Delivery models
* Monitor customer satisfaction and gather feedback, sharing insights across the business
* Maintain understanding of contractual deliverables and achieve key performance targets
* Provide support to the wider CSS team for learning and skills development
* Follow development plans and knowledge of Printfleet, CSRC, and MI dashboards to support delivery
* Manage issues or escalations from customers or Konica Minolta management to resolution
* Coordinate with Local Service Partner to ensure hardware service and device moves are completed as required
What you can expect from our hiring process?
* Stage 1: Screening call with Talent Acquisition
* Stage 2: Teams interview with the hiring team
* Stage 3: Face-to-face interview with the client
* Stage 4: Offer and onboarding support from HR operations
Required skills and experience
* Experience building and presenting MI data for clients
* Ability to analyse data and summarise outputs
* Prioritisation and management of P1-type service incidents
* Knowledge of Konica Minolta office devices and current office machines portfolio
* Microsoft Office, especially Excel, with ability to manage data and extract insights
* Customer-facing experience
* Full clean driving licence
* Knowledge of Management Information software
* Knowledge of PrintFleet or similar print management solutions
* Knowledge of Y-Soft SafeQ or other print management solutions
* Experience in a service operations role
If you have worked in a Customer Success role before, you will know that each day can look quite different. See our role profile at the bottom of the page for a deeper dive into day-to-day activities.
Konica Minolta is an equal opportunities employer. If adjustments are needed for your application, please email recruitment@konicaminolta.co.uk. We welcome flexible working arrangements and job-sharing opportunities. We encourage you to apply today or contact us for a confidential discussion.
ESG Initiatives at Konica Minolta
A global company with more than 39,000 employees in 150 countries, Konica Minolta is committed to environmental, social and governance responsibilities. We strive to be a robust and innovative company contributing to sustainable growth and use an ESG framework to guide our efforts. See our sustainable development goals here: https://www.konicaminolta.co.uk/en-gb/about-konica-minolta/esg
Note: If we receive sufficient interest in this role, we reserve the right to close the vacancy early. Apply as soon as possible to avoid missing the opportunity.
Employee profile and roles
* Seniority level: Associate
* Employment type: Full-time
* Job function: Consulting, Other, and Sales
* Industries: Printing Services
We look forward to your application.
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