About us Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing: innovative metering and data services future-proofed network construction and ownership solutions low carbon service offerings. We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions. We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK. Working with us you will benefit from A key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity. Competitive compensation package - you’ll receive a competitive salary starting of £25,077, plus the opportunity to receive an annual performance based bonus. Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days. Critical injury scheme – we take safety at work very seriously.There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent.However, you can rest assured in the event a serious injury occurred, you’ll receive support and financial assistance. Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts. Future career opportunity – as we’re a large organisation covering end-to-end, meter-to-main solutions – there’s lots of opportunity to grow and progress your future utilities career further. Long-term, stable industry – this is a permanent role and you’ll be part of an innovative, financially robust organisation, with ambitious growth plans in one of Britain’s core industries Your role In your capacity as a Contracts Administrator, you'll serve as a pivotal touchpoint for our customers.You'll handle interactions over phone and email, providing exemplary customer service and facilitating efficient workflow across teams. Your responsibilities will include: excelling in problem-solving, navigating unexpected changes seamlessly handling unexpected issues astutely in the company's best interests, even if it means making challenging decisions engaging with disgruntled customers confidently and honestly demonstrating initiative and adhering to internal procedures to ensure job completion in a timely manner and meeting set targets fostering a positive working culture, embodying and promoting our core values Who we're looking for prior experience in an inbound/outbound call environment familiarity with handling large volumes of data input robust and confident communication skills, both via phone and email proficiency in problem-solving and taking responsibility for issue resolution impeccable attention to detail, taking pride in delivering a quality service the ability to manage work responsibly in a high-volume and often high-pressure environment with conflicting priorities the ability to identify and suggest improvements as appropriate