2nd Line Support Engineer - M365
Coventry
£30,000 - £36,000
2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k
Are you ready to step into a role that is massively backed bytraining and development?Do you want to be part of an established,growing MSP that will invest into your future?Are you someone who thrives in a fast-paced, client-facing support environment?
Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in the IT world.
What you’ll be doing:
Delivering 2nd Line support via phone, remote tools and onsite visits
Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
Working with Sophos for endpoint and firewall security
Using ConnectWise as your central service desk platform
Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
Supporting 1st Line colleagues and acting as a mentor for more junior engineers
Logging tickets, creating documentation, and contributing to the internal knowledge base
What you’ll need:
Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
Familiarity with Sophos and ConnectWise (or similar tools)
Strong customer service mindset – confident, friendly, and proactive
Full UK driving licence and happy to travel locally to customer site
Eligible for BPSS clearance
What’s on offer:
Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
Strong team culture and excellent support structure
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.
2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k
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