Description
JOB TITLE: Senior Technical Application Service Specialist
SALARY: £65,385 - £79.915
LOCATION: Halifax
HOURS: Full Time – 35 Hours per week
WORKING PATTERN: Hybrid – at least two days per week, or 40% of your time, in our Halifax office
About this opportunity
At Lloyds Banking Group, we’re driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities.
A Senior Technical Application Specialist within our Personal Experiences & Communications Platform, will be an experienced specialist capable of handling sophisticated projects and mentoring junior team members.
Day to day, you'll:
Leadership & Strategic Influence
1. Lead sophisticated technical projects and coordinate the implementation of advanced solutions
2. Represent the specialist team in inter-departmental meetings and contribute to broader technical strategies
3. Provide experienced consultation on critical technical decisions and foster innovation within the team
Technical Excellence & Innovation
4. Develop and implement guidelines, standards, and methodologies
5. Evaluate and recommend new technologies, and lead proof-of-concept initiatives and pilot projects
6. Conduct root cause analysis for critical issues and drive continuous improvement
Collaboration & Cross-Functional Alignment
7. Collaborate with other departments to ensure specialist work aligns with wider organisational objectives
8. Contribute to thought leadership through articles, presentations, or whitepapers
Mentorship & Capability Building
9. Mentor junior specialists and team members, supporting their growth and development
10. Promote a culture of learning and technical excellence across the team
What you’ll need:
11. Experience in Customer Communications:Proven experience in the customer communications domain, with a track record of leading technological changes in this area.
12. Domain Expertise:In-depth understanding of key areas such as Banking, Homes, Insurance, and Investments, and how technology can address communication needs in these sectors.
13. Customer-Centric Approach:A strong focus on ensuring we utilise our technology to consistently meets the communication expectations of our customers at Lloyds Banking Group.
14. Analytical Problem-Solving:The ability to tackle sophisticated problems with a data-driven attitude, strategically seeking solutions that align with the long-term goals of Lloyds Banking Group in the customer communications field.
15. Stakeholder Management:Excellent skills in managing partners and seamlessly bridging the gap between Business and Technology teams to achieve efficient outcomes for customers.
16. Cross-Functional Collaboration:Ability to work across different functions and assist our Integrators in managing sophisticated technical dependencies both upstream and downstream.
It would be great if you also had:
17. Technical Expertise:Hands-on experience with Customer Communications technologies such as Document Composition, Post Composition, Archiving Technologies, Content Management Tools, and Orchestration Workflows (ADF).
18. Media Format Knowledge:Understanding of Page-Based Media formats like AFP/PDF.
19. Web and Digital Frameworks:Experience with Web Technologies and Digital Frameworks.
Why Lloyds Banking Group
We’re redefining the way we serve our customers and communities, investing in technology, people, and innovation. You’ll be part of a team that’s crafting finance for good — and helping millions of people feel more financially confident.
What you’ll get in return
20. A generous pension contribution of up to 15%
21. An annual performance-related bonus
22. Share schemes including free shares
23. 30 days’ holiday plus bank holidays
24. Flexible benefits to suit your lifestyle
25. A range of wellbeing initiatives and generous parental leave policies
This is a once-in-a-career opportunity to help shape your future — and ours. Join us and grow with purpose.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.