Overview
The Emergency Department & Major Trauma Team at Norfolk & Norwich University Hospitals is seeking an enthusiastic and motivated administrator to join our supportive and fast‑paced team. This role combines National Major Trauma Registry (NMTR) data management with secretarial and administrative support for the Major Trauma & Neurosurgery teams. The successful candidate will support patient pathways, monitor waiting lists, book neurosurgery follow‑up appointments, and ensure high‑quality trauma data is maintained. You will work closely with clinicians, nursing staff and the wider multidisciplinary team to deliver safe, effective and compassionate patient care.
Responsibilities
• Maintain accurate patient records on the National Major Trauma Registry (NMTR) and track trauma patients through their care pathway. • Monitor waiting lists and book neurosurgery follow‑up appointments. • Provide administrative support to the Major Trauma and Neurosurgery teams, including managing correspondence, arranging appointments, retrieving medical records and maintaining electronic systems and databases. • Communicate effectively with clinicians, nursing staff, patients and external organisations, ensuring information is managed sensitively and confidentially at all times.
Qualifications
• Excellent organisational and communication skills with a strong attention to detail. • Ability to work proactively, both independently and as part of a multidisciplinary team, and manage competing priorities within a busy clinical environment. • Proactive, reliable and patient‑focused approach. • Good IT skills and accurate data entry. • Ability to work proactively and independently in a fast‑paced environment.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24‑hours confidential counselling support
* On‑site Nursery at NNUH Colney Lane
* On‑site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
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