Do you have a knack for problem-solving and a passion for great customer service? We’re looking for a Telephone Support Technician to join our Aftersales Team, supporting customers and ensuring the smooth operation of our coffee vending machines. What you’ll do * Act as the first point of contact for customers via phone and email * Diagnose and resolve technical issues with vending machines * Support and maintain customer service contracts and spare parts requests * Keep accurate call logs, records, and reports in Microsoft Dynamics * Prepare and update technical documentation for internal and customer use * Collaborate with internal teams (Sales, Quality, R&D, Production) to deliver quick solutions * Contribute to continuous improvement and uphold health, safety, and quality standards What we’re looking for * Good understanding of basic electrical principles plus mechanical and hydraulic systems * Experience with Microsoft Dynamics & MS Office (SAP desirable) * Strong communication skills, both written and verbal * Organised multitasker with attention to detail * Proactive problem-solver with a customer-first mindset * GCSE level education (or equivalent) in relevant subjects Why join us? * £28,000 salary annual bonus (5% of salary per full year) * 23–28 days holiday Bank Holidays (increasing with service) * Enhanced pension & Employee Assistance Programme * Free parking & Christmas shutdown * Opportunities to develop your skills and grow your career * A collaborative team environment Apply today and bring your technical expertise and customer service skills to a role where you’ll make a real difference