Location: Circle Square, Manchester City Centre.
Working hours: Tuesday to Thursday, 24 hours per week.
Job Purpose
As the Host, you will be the first point of contact for clients and tenants, building relationships and ensuring a positive experience in the building.
Responsibilities
- Deliver a positive Customer Experience within the building
- Build lasting, long‑term professional relationships with customers
- Be the first point of contact for all customers and visitors in the building
- Support and facilitate events and meetings within the building
- Facilitate new customer viewings to support the sales process
- Host the meeting rooms, co‑working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
- Manage own workload to flex between desk‑based tasks and building customer relationships
- Collate all customer intelligence and update systems accordingly to support sales and retention
- Collaborate with colleagues, management and other Bruntwood departments
- Promote wellbeing in the workplace as a role model
- Continuously improve processes to add value, save time and simplify customer interactions
- Apply energy, drive and knowledge to inspire colleagues and deliver the right service every time
Qualifications
- Can‑do attitude and ability to work in a fast‑paced, dynamic environment
- Curious, detail‑oriented, with a drive to exceed customer expectations and a positive attitude
- Admin experience required; manage enquiries mailbox daily
- Excellent communicator with a personable, human‑level interaction style
- Experience in hospitality, retail or other service sector desirable
- Ability to maintain high levels of energy and positivity throughout the day
What will you get?
- Opportunity to work with a friendly, passionate, and experienced team
- Contribute to the growth of the company and its direction
- An exciting, challenging role full of opportunities and new experiences
- Opportunities for progression in a growing company
Benefits
In addition to the advertised salary, you will receive the following benefits (pro rata):
- 28 days holiday plus your birthday off work (option to buy/sell holidays)
- 24 hours a year volunteer time
- Sabbatical of up to 12 months after five years
- Healthcare cash plan for medical expenses (opt‑in private health cover available)
- Life assurance for all colleagues
- Up to 8% matched pension scheme
- Discounts and cashback at leading retailers
- Enhanced maternity/shared parental leave – 26 weeks fully paid
- Interest‑free learning loans
Diversity & Inclusion
We seek candidates from diverse backgrounds to reflect the communities we serve and create inclusive cities. Adjustments are accommodated during the interview process.
