Job Description
ICT Systems Engineer
JOB DESCRIPTION AND RESPONSIBILITIES:
* As directed by the Technical Directors
* Install, configure and support all company supported Operating Systems, Software and Hardware.
* Attend client sites to perform various aspects of computer services.
* Always seen to be helpful when dealing with clients, and display professionalism and patience when offering advice and support
* Provide telephone, remote and on-site technical support.
* To treat every customer’s setup as if it were your own and provide them with the best possible support we can offer, putting the customer first in every instance.
* Installing new software (Applications, VMWare, Veeam, Microsoft Server platforms).
* Installing new hardware (servers, printers, computer workstations, laptops, switches, firewalls, network infrastructure etc).
* Providing general administration of customers systems
* Overseeing security of all customer’s systems.
* Diagnosing and resolving network faults.
* Provide limited training for customers on new equipment.
* Planning future improvements for customer’s sites and setups.
* Provide detailed and comprehensive job sheet recording in time management software.
* Comply with company procedures.
* Comply with company health & safety regulations.
* Produce/update detailed network documentation of any installations undertaken
ICT Systems Engineer PROFILE:
Experience:
* Experience of Windows Server 2016/19/22/25,
* Experience of all Windows Operating Systems through to Windows 11.
* Experience with Microsoft 365 Suite and Azure/AWS/Google.
* Experience with managing and troubleshooting backup solutions
* Experience of Apple and Linux.
* Experience of WiFi networking.
* Experience of VOIP telephone systems, particularly 3CX.
* Hardware installation, configuration and support.
* WAN/LAN/VLAN installation and configuration.
* TCP/IP and other protocol configuration.
* Internet and security technologies.
* Systems and database management.
* Proven IT Support / Systems Administration skills.
Qualification and skills:
* Excellent communication skills.
* Strong organisational skills with a methodical approach.
* Must be able to take initiative and solve problems on your own (when appropriate).
* Good all-round IT literacy.
* Good time management and the ability to complete work in a timely manner.
* Ideally you must have at least 5 GSCE’s (C/4 and above) – Maths and English are a must.
Personal attributes:
* Approachable and friendly.
* Tidy and presentable.
* Takes ownership and responsibility for self and others.
* Attention to detail.
* Ability to effectively prioritise customer requirements.
* Good communicator.
* Methodical approach required with a clear audit trail.
* Team player.
ADDITIONAL REQUIREMENTS:
A valid UK driving licence, be willing to use your own vehicle and insured for Business use
SALARY AND BENEFITS:
Based on 37.5 hour week – Monday to Friday 8:30am to 5:00pm
£20,000 - £35,000 - basic salary depending on experience/qualifications, plus:
* Use of corporate membership to leisure and gym at Exeter Golf and Country Club.
* Part of Technical commission scheme.
* Staff share scheme and dividends
* Team events and regular trips
* Training and Microsoft exams
* Overtime, including weekend work and out of hours calls.
* Company laptop
* Pension