Overview
To provide a professional welcome and advisory service at Reception as the first point of contact. To ensure existing tenants and anyone enquiring about tenancies receive high quality customer service and support. To show potential clients around facilities. To implement and maintain management system for enquiries, tenant sign up, move in, movement within and vacating the centre/s. To proactively deal with any tenant queries, problems, issues etc. throughout their tenancy in an efficient, effective and professional manner. To operate the telephone reception / switchboard as required. To carry out telephone system administration including the call management system. To maintain appropriate records both in terms of tenancy management information and property statutory maintenance requirements and produce the required performance management information. To produce documents for internal and external use, working to the appropriate brand guidelines and Management System. Undertake filing, typing, stationery management, photocopying and mailing duties as required by internal and external clients and customers. Log repair and maintenance issues to ensure fit for purpose buildings. Facilitation of room bookings including room preparation and housekeeping - appointments and hosting events. Preparation of purchase orders / processing payments and maintenance of records.
Responsibilities
* Provide reception and advisory service as the first point of contact.
* Ensure tenants and tenancy inquiries receive high quality customer service and support.
* Show potential clients around facilities.
* Implement and maintain management system for enquiries, tenancy sign up, move in, movement within and vacating the centre.
* Proactively address tenant queries, problems and issues in an efficient, effective and professional manner.
* Operate the telephone reception / switchboard and carry out telephone system administration including the call management system.
* Maintain records for tenancy management information and property statutory maintenance, and produce required performance management information.
* Produce documents for internal and external use in line with brand guidelines and Management System.
* Undertake filing, typing, stationery management, photocopying and mailing duties as required.
* Log repair and maintenance issues to ensure buildings are fit for purpose.
* Facilitate room bookings including room preparation, housekeeping, appointments and hosting events.
* Prepare purchase orders, process payments and maintain records.
Qualifications
* Personal Specification
* You Must Have
* Excellent communication and interpersonal skills.
* Strong administration skills with a need for accuracy and confidentiality.
* Computer literacy, including Microsoft Office.
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