A fast-scaling eCommerce group in Poole is seeking a Head of Customer Experience to lead customer operations and enhance the customer journey across multiple brands. This senior role offers strategic and operational responsibilities, utilizing systems and AI to optimize customer experience. The successful candidate will work closely with various teams to drive retention and satisfaction. The position includes flexible working hours and significant growth opportunities within the organization. Competitive salary and benefits are on offer. #J-18808-Ljbffr