TeamJobs are looking for a Planning Assistant to join our client in Ferndown. The company have been through a period of growth and are now looking for another person to join the team, to ensure that contracts are both maintained and developed through excellent customer service and response times. As well as assisting with growth of the service & repair department. The position is based at their head office in Ferndown, Dorset & the role will be reporting to the Service & Repairs Manager. The Salary for this role is between £29,000 to £31,000 per annum DOE Company Pension Casual Dress 24 days Holiday plus bank holidays Opt in Private Health InsuranceThis role involves: Being the point of contact for customers to book in upcoming repair and service works. Assisting the coordinator with planning engineer diaries and programme. Always providing excellent customer service. Developing knowledge and building a rapport about each customer's business and requirements. Creating purchase orders for any plant requirements on site works. Assisting in product purchasing for any repair works if needed. Daily calls to the engineer teams to discuss todays work and tomorrows upcoming work. Receiving and processing incoming engineer worksheets daily. Maintaining competent understanding of company's products, their functions, and alternatives. Coordinate, analyse and improve customer service functions to meet company goals.The successful candidate must have good PC skills, including Microsoft Office & other IT programs. An eye for attention to detail and the ability to problem solve. The ideal candidate must have experience in customer service, good time management and have excellent communication skills; interpersonal, listening, oral & written. If you are looking for a new challenge, please call Lucy at TeamJobs. INDCP