Building Officer (Sutton Library) Hours: 7 Hours Per Week Term: Fixed until 31 st March 2027 Interview Date: 18th July 2025 Closing Date: 6th July 2025 Salary: Grade 3 (£24,790 - £25,584 FTE) This is an exciting opportunity to join our team as a part-time Building Officer at Sutton in Ashfield Library. As a Building Officer, you will undertake a range of duties including: Opening and closing the building; setting up meeting room facilities for room hirers; cleaning and record keeping; carrying out minor repairs; patrolling the building; communicating with customers and contractors, and generally supporting staff in a variety of ways. You must be able to communicate in a friendly manner, be able to use your initiative and common sense and have experience or knowledge of caretaking or cleaning. If you are highly motivated, flexible and have a strong commitment to delivering a high-quality customer service, then we would love to hear from you. The vacancy is for 7 hours per week, working every Wednesday 7.00am-2.30pm (30 minute lunch) but you will have a flexible approach to hours worked with the opportunity to work additional hours to cover leave/absence of other buildings officers if required. This vacancy is offered on a fixed term basis until 31st March 2027 For further information, please contact Tracey Hughes at tracey.hughes@inspireculture.org.uk Job Description Job Title: Building Officer Grade 3 Job Purpose To ensure the highest possible customer experience across Inspire buildings as required by undertaking building related duties and routine maintenance to ensure buildings are secure, safe, clean, and welcoming and operate smoothly and efficiently at all times. Key Responsibilities To be responsible for the security, cleaning, maintenance, hygiene and safety aspects of Inspire buildings and the supervision of appropriate personnel carrying out these functions to required standards To prepare the site, rooms and/or equipment for Inspire events and/or customers hiring site facilities as required, provide event or activity support as needed, including cleaning before and after use, and securing the building To ensure all public and staff areas are cleaned using appropriate methods and products to a high standard on an ongoing basis, including regular checking and immediate resolution of issues To identify and report any maintenance/damage repairs needed to the fabric of their building and equipment and undertake minor maintenance work or place orders for repairs or maintenance work as appropriate To maintain all cleaning equipment and stocks of cleaning materials used on site and ensure they are used correctly To ensure the heating, ventilation and lighting systems work correctly, and within energy conservation guidelines, this includes use of building management systems To carry out all aspects of security including regular patrol routines throughout the building, during and after opening hours with particular emphasis on facilities used by the general public To assist and support staff in dealing with and, where necessary, removing members of the public who are causing a disturbance or disruption to service or displaying anti-social behaviour To be responsible for the opening and closing of Inspire sites, the operation of site security systems and acting as keyholder to be on call for security / emergency services as required To be responsible for basic grounds maintenance where appropriate, including pruning and weeding To ensure safe public and staff access to Inspire sites, including external areas are clear of litter To be first point of contact for contractors visiting the site. Ensure contractors have relevant site-specific risk and method statements and complete relevant documents before leaving the building The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice. The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role. The post holder will assume the role of Appointed Person and/or First Aider as required Education and Knowledge Required for the role Good knowledge of excellent and inclusive customer care Evidence of practical skills required for at least one area of work Understanding of the main issues in the role and working with the public Skills and Experience Experience of caretaking, building administration and cleaning Experience of organising own work and using initiative to resolve issues Experience of working in, and contributing to, a team and an understanding of team working Role Dimensions Based in a major site but working across other sites where appropriate Willingness to drive an Inspire van where appropriate with relevant compliance checks and training Inspire Competencies Customer Service (Competency Level 2) Demonstrates effective customer service skills – in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague Deliver the service offer (Competency Level 2) Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers – to meet their immediate needs and other services that could be of interest or benefit them Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided Communicating well (Competency Level 1) Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situation and uses and engages with Inspire’s online communications Working together (Competency Level 2) Adopts a friendly, helpful, supportive and respectful manner when working with others Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others, respecting privacy and confidentiality as appropriate Managing Others (N/A) Leading the way (Competency Level 1) Incorporates the spirit of Inspire’s mission, vision and values in the work they do with customers, colleagues and stakeholders, plays their part in implementing Inspire policies and procedures and management decisions Working efficiently and cost effectively (Competency Level 2) Uses Inspire resources and their time effectively to meet service demand, objectives and/or targets Plans ahead, making best use of time and resources available to achieve service delivery, maximising the use of technology available, minimising unnecessary travel or waste, prioritising work and working within spending limits Skills and qualifications (Competency Level 1) GCSE (Grades 1-3 1 [previously D-G]) or Level 1 Diploma (Foundation) Including: Good verbal communication skills – willing to or working towards Level 2 English and Maths