Service Coordinator
Location: Banbury
Salary: £26,000 - £30,000 per annum + benefits
Hours: Full-time, Monday to Friday, 9:00 am - 5:00 pm
The Company
Our client is a well-established and growing organisation that provides specialist engineering services to clinical sites across the UK. Due to continued expansion, they are seeking a motivated Service Coordinator to join their friendly, close-knit team. This role offers opportunities for cross-training, progression, and involvement in new processes as the department develops.
The Role
As Service Coordinator, you will be the central point of contact for all service-related queries, working closely with technicians, third parties, and customers to ensure smooth service delivery. This is a varied position combining coordination, administration, and customer service, process improvement and compliance.
Key Responsibilities
Act as the primary point of contact for service-related queries and requests
Schedule and coordinate technicians and resources to meet client requirements
Confirm appointments with customers and address queries or concerns promptly
Maintain accurate service records, documentation, and reports
Ensure compliance with service protocols, quality standards, and regulatory requirements
Manage spare parts inventory, ordering, and liaising with suppliers where required
Track KPIs and identify opportunities for process optimisation and service improvement
Liaise with third-party providers to arrange services as needed
Support the Service Manager and wider team with administrative and coordination tasksExperience & Skills
Previous experience coordinating engineers, service teams, logistics, or parts or an experienced service engineer seeking an office based role (off the tools)
Strong administrative and organisational skills with good attention to detail
Confident communication skills, both written and verbal
Proficiency in Microsoft Office, particularly Word and Excel
Customer-focused with the ability to build positive relationships
Adaptable and able to identify process improvement opportunitiesBenefits
Salary £26,000 - £30,000 per annum
23 days holiday plus bank holidays
Private pension
Private medical
Career development opportunities within a growing businessApplication Process
Please click "APPLY NOW" to start your application. Should you be suitable a CBSbutler employee will contact you within 3 working days