We are looking for a delivery focused individual to manage key client accounts based primarily in the UK. This is an immersive leadership role with a strategic lean, to oversee the day to day activities within an account that will typically have upwards of 50 software engineers working across numerous teams.
Primarily the role will ensure we deliver a great service to clients and foster strong partnerships. The successful candidate will ensure the customer is happy, our engineers are happy, new opportunities are identified and nurtured and risks well managed. The role will also support marketing and pre-sales activities, including input to tenders, shaping of new proposals, attendance at events and so on. This is a hybrid opportunity. There may be very occasional travel to our overseas offices (mostly in Europe).
Requirements Ultimately success in this role and success for Mindera as a business comes from delivering high quality software that meets the customers needs. Discover, map and maintain key stakeholder relationships for an account.
Ensure good working knowledge of clients business(challenges, goals, opportunities) and how the technology services we provide fit into the big picture and add value.
Oversight of day to day software delivery activities, demonstrating a high level understanding of technologies, architecture and methodology, especially agile.
Manage the demand/supply between the needs of the client and our engineering workforce, ensuring up to date hiring plans, coordination of new recruitment, and onboarding.
Preparation and attendance of monthly account meetings, including compiling information for reports.
Foster an open and honest environment where achievements are celebrated and mistakes are learned from, demonstrating a high level of emotional intelligence to help resolve conflicts where necessary.
Seek out and help curate account success stories to champion the team and use as case studies for future opportunities.
Attendance at events, including networking and nurturing of new sales opportunities.
Previous experience as an Technology Engagement Manager or a Technology Delivery Manager, Head of Engineering or Head of Tech.
Strong understanding of technology delivery, ideally gained from previous hands-on experience as a developer/architect/project/product manager (especially web and mobile application development), including good awareness in contemporary technologies, processes and tools, especially agile delivery methods.
Flexible working arrangements
~ 25 days holiday + bank holidays. Private Medical Healthcare with Aviva
~ Enhanced pension scheme (up to 8% matched)
~ Enhanced Maternity, Paternity, Shared Parental and Adoption leave and pay
~ Retail Discounts
~ Cycle to Work scheme
~ Annual company team-building trip and Christmas party
~ At our office in Leicester we have a wide range of snacks and drinks to keep you fed and healthy
At Mindera we use technology to build products we are proud of, with people we love.
Software Engineering Applications, including Web and Mobile, are at the core of what we do at Mindera. We partner with our clients, to understand their product and deliver high performance, resilient and scalable software systems that create an impact in their users and businesses across the world. You get to work with a bunch of great people, where the whole team owns the project together. We encourage our colleagues to take risks, make decisions, work in a collaborative way and talk to everyone to enhance communication. We are proud of our work and we love to learn all and everything while navigating through an Agile, Lean and collaborative environment.