We are currently recruiting a Test, Service and Installation Engineer to join our team to provide support to our customers worldwide by ensuring the operation and maintenance of our fire testing instruments and hardware and software products.
This will involve testing, installing, servicing and supporting all our instruments and hardware and software.
Key Activities / Responsibilities
Test
Final test of instruments after production:
* Electrical & mechanical inspection, test and overall performance of instrument and software.
* Ensuring all ancillary and spare parts are present and functional.
* The instrument is prepared appropriately for safe transport
Installation
Performing on-site installation and training of delivered instruments:
* Re-assembling instruments, connecting to the appropriate services provided and where applicable installing software on customer-supplied PCs.
* Demonstrating the operation and maintenance of the instrument and software. A routine installation typically lasts 2-5 days depending on instrument and often visits are combined with other installations / services.
Service
Perform on-site and back-to-base maintenance, emergency service and hardware/software upgrades of fire testing instrumentation supplied by FTT and other manufacturers. A routine service usually lasts 2-3 days depending on instrument and often visits are combined with other jobs.
Support
* Giving telephone and e-mail technical support to clients.
* Post-production factory acceptance testing of new instruments in conjunction with maintenance and customer returns.
* Considerable client contact and international travel (around 25% up to 50%), providing installations, training and service.
* Technical support
Qualifications/Training
* Degree in science, electrical or electronic engineering
* Qualified to ONC/HNC or equivalent in electrical, electronic or mechanical engineering
Skills and Experience
Essential
* ·Have at least two years' commercial experience of working within an electrical test, inspection, assembly, service engineering or on-site support capacity
* Experience with instrumentation systems, temperature control, electrical wiring and mechanical design
* Experience in a customer facing role
Desirable
* Programming experience
* Use of Microsoft Access
* Experience of performing on site installation & service on customer sites
* Experience of training customers on scientific equipment
Personal Attributes
* Excellent communication, interpersonal and written skills
* High levels of integrity
* A flexible, conscientious and diligent attitude
* Enthusiastic approach
* Self-motivated and able to work under own autonomy, or as part of a team
* Must possess a full UK driving license
* Must have a current passport and be willing to travel overseas when needed
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Sick pay
Work Location: In person