Housing Officer – East Anglia
Location: East Anglia
Salary: £36,000 per annum
Vacancy Type: Full‑time
Closing Date: 26 May, 2026
It matters. So they’re bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They’ve listened. That’s why they’re creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands‑on role where no two days are the same. You’ll be a visible and trusted presence in your communities – supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
Coverage area: Cambridge, East Cambridgeshire, Huntingdonshire, King’s Lynn and West Norfolk, Norwich, South Cambridgeshire, West Suffolk
What you’ll be doing
You’ll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer‑focused. Responsibilities include:
* Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
* Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
* Supporting lettings and voids activity to minimise rent loss and turnaround times
* Carrying out estate inspections and addressing neighbourhood and environmental issues
* Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
* Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
* Completing person‑centred fire risk assessments and monitoring health and safety issues
* Investigating complaints and learning from outcomes to improve services
* Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion the Customer Promise – delivering services that are respectful, personalised, and trauma‑informed.
What they’re looking for
The role requires experience of housing management or a similar customer‑facing position, with the confidence to manage complex and sensitive situations professionally. Specific requirements:
* Experience of tenancy, estate management, lettings or neighbourhood services within social housing
* Knowledge of housing legislation, including safeguarding, ASB and welfare reform
* Strong communication and influencing skills, with the ability to work calmly under pressure
* Customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
* Confidence using digital systems and data to manage cases and improve performance
* Ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
* Comfortable working flexibly, including participating in an out‑of‑hours rota where required
Why join them?
At the organisation, their customer promise is “They are proud to make things personal; if it matters to their customers, it matters to them.” This role is at the heart of how they build trust with their customers.
The organisation is a leading housing provider managing around 40,000 homes and serving 93,000 customers. They are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader. They have also achieved accreditation for Advancing Ethnicity Maturity. They are committed to being a Menopause‑Friendly employer and are working towards that accreditation.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
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