An exciting opportunity has arisen for an enthusiastic Customer Service Executive to join our successful client, a market leader in its sector. The successful candidate will be responsible for delivering exceptional customer service to an established client base and will work within a small and friendly team to support the Office Manager with all aspects of internal sales and customer operations.
£26,000 to £28,000 depending on experience, plus additional benefits.
Monday to Friday 8.30am - 5pm. Fully office-based near Slough. Please note you must be a driver due to the location.
Parking on-site.
Key Responsibilities
* Engaging with clients and delivering high-quality service via phone and email.
* Raising quotes on IT systems for new and existing customers.
* Investigating and resolving customer complaints and queries.
* Maintaining and building strong colleague and client relationships.
* Speaking to and building relationships with key suppliers.
* Chasing suppliers for product lead times.
* Ensuring IT systems are up to date and maintained.
* Proactively keep on top of incoming customer emails/ orders and follow up where action is required.
Key Skills
* Customer service experience.
* Excellent written and verbal communication skills.
* Keen attention to detail.
* Strong administrative skills with experience in all Microsoft Office ap...