1. Posted: 21 January
2. Reference: R13/
Customer Service Coordinator
Type:PermanentLocation:NorwichSpecialism:Customer ServicesSalary:£28, - £30,
R13 Recruitment are supporting a highly reputable organisation operating within the housing sector, leading their search for a Customer Service Coordinator to join their busy team. This role will be responsible for overseeing a portfolio of properties, receiving customer communications, coordinating and planning contractor teams and assuring swift solutions to customer issues, optimising the customer experience and journey.
Working hours: Monday to Friday – 37.5 hours per week, onsite full time at the modern offices on the outskirts of Norwich [with ample free parking].
Salary £ - £ + quarterly bonus potential.
The company
Well established, this leading market provider is always a step ahead of their competitors. Providing innovative and expert housing solutions, they are a recognised go-to within their industry, creating exciting partnerships defined by shared vision and a passion for what they do.
How to apply
To hear more details about this fantastic opportunity please email your CV to Rebecca Headden – Business Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
The Day to Day:
3. Managing a portfolio of properties, handling incoming enquiries / complaints from customers.
4. Gathering information associated with the nature of the complaint, assuring optimal information gained from the outset.
5. Setting up and managing the customer log, keeping information updated on in house system.
6. Requesting additional information from customers (photos / videos etc.) in relation to issues.
7. Allocation and planning of works to in house and sub-contracting teams on a triage basis.
8. Receiving updates from teams and relaying back to the customer.
9. Ongoing review of remedial works against designated timeframes, assuring resolutions is provided as quickly as possible.
10. Working to achieve / reviewing timeframes to ensure issues are resolved in line with objectives.
You Will Have/Be:
11. Exposure within the housing / property / maintenance sector is required, within a customer-orientated role.
12. Dedication to the delivery of customer service excellence.
13. Outstanding written and verbal communication skills.
14. Complaint handling experience.
15. Self-motivation and ability to manage personal workload autonomously.
16. Effective internal and external relationship management skills.
17. Accuracy and attention to detail.
18. Exposure to the planning of works would be desirable.
The Benefits:
19. Bonus entitlement based on performance KPIs
20. Holidays - 26 days + bank holidays + holiday purchase scheme
21. Free onsite car parking
22. Life Assurance
23. Pension
24. Access to discount portal
25. Employee assistance programme
26. Ongoing professional training and development, including leadership programmes.