Job Description: • Job Title: Debtor Relationship Manager • Department: Finance • Reporting to: The Head of Finance • Hours: 3 days per week • Based: Trident Utilities Ltd, Unite 1 & 3 Amy Johnson House, Amy Johnson Way, Blackpool, FY4 2FG. • Salary: £26-£28k per annum pro rata based on experience About us: Trident Utilities Ltd is a leading energy consultancy firm specialising in energy procurement, carbon reduction, and sustainability solutions. Our mission is to deliver cost-effective and innovative energy solutions that drive efficiency and sustainability for our clients. If you’re looking for an environment that is built on driving a pursuit of excellence and innovation to deliver customer-focused solutions, you’ve come to the right place. Everything we do is guided by strong values, driving our mission and creating a fulfilling workplace for our team. Job Description: We are seeking a reliable and professional individual to join our Finance team on a part-time basis (3 days per week), following the departure of a key team member. This is a standalone role within the finance team, with responsibilities focused on maintaining strong and constructive debtor relationships and ensuring the timely collection of outstanding debts. A key aspect of the role is the provision of clear, accurate, and regular reporting to management on debtor positions, risks, collection progress, and any issues requiring escalation, supporting informed decision-making and effective financial oversight. ________________________________________ Key Responsibilities: • Debtor Relationship Management: Build and maintain strong, professional relationships with our customers. • Sales Invoice Process: Develop a solid understanding of our products and sales invoice procedures. • Customer Query Resolution: Respond to and resolve invoice and payment-related queries in a timely and courteous manner. • Debt Collection: Proactively follow up on outstanding and upcoming debts, ensuring customers adhere to agreed payment terms and contractual obligations. • Teamwork: Ensure efficient collaboration with sales, customer service, and finance teams to support smooth invoicing and payment processes and promptly resolve any issues impacting customer accounts. • Debtor report management: ensuring accuracy and detail of current position and reporting regularly to wider team. • Ad Hoc Finance Support: Assist with additional finance-related tasks and duties as they arise. ________________________________________ What We’re Looking For: • Experience in credit control or accounts receivable, chasing debts and building relationships. • Strong interpersonal and communication skills, with a customer-service mindset. • Highly organised, self-motivated, and able to manage tasks independently. • Proactive and professional approach to resolving issues. • Comfortable using and manipulating Excel workbooks (basic formulas and formatting). • Available to start at short notice. • Comfortable committing to the role for the foreseeable future. We want this role to take a proactive approach to managing and strengthening relationships with our customers and debtors, balancing a friendly and professional tone with firm, commercially astute decision-making. ________________________________________ Key Requirements: • Excellent communication and organisational skills. • Resilient and professional attitude when dealing with difficult customers. • Excellent attention to detail and high level of accuracy. • Competent in Microsoft Excel and basic spreadsheet functionalities. • Ability to complete tasks independently, while also collaborating effectively within a team. • Ability to analyse large volumes of data and provide clear, concise updates on the current debtor position, trends, and key risks. ________________________________________ What’s in it for you: • Relaxed office dress code and a supportive team culture. Being happy, innovative, and accountable is at the core of Team Trident! • Regular team days and office wellbeing events to bring our team together. • Office closure over Christmas – on top of your holiday allowance. • Flexible hours to accommodate family or health commitments