Sales Administrator / Customer Service Administrator
An exciting opportunity for a Sales Administrator / Customer Service Administrator to join a busy manufacturing office supporting sales order processing, customer enquiries, stock control and sales support within a fast-paced team environment.
If you’ve also worked in the following roles, we’d also like to hear from you: Sales Coordinator, Internal Sales Administrator, Office Administrator, Customer Service Assistant, Order Processing Administrator, Administrative Assistant, Administration Assistant, Sales Support Administrator
SALARY: £25,000 to £30,000 pro rata + Benefits
LOCATION: Heathrow, West London – Fully Site Based
JOB TYPE: Full-Time, 3 Month Fixed Term Contract (initial)
WORKING HOURS: 39 hours per week, Monday to Thursday 8am to 4:30pm and Friday 8am to 3:30pm
Job Overview
Working within a busy office and customer support environment, the Sales Administrator / Customer Service Administrator will manage sales order processing, customer enquiries, CRM updates and stock control administration while liaising with suppliers and hauliers.
As a Sales Administrator / Customer Service Administrator you will play a key role supporting customer relationships, ensuring accurate order processing and delivering excellent customer service across the wider sales support function.
Duties
Your duties as the Sales Administrator / Customer Service Administrator include:
* Processing Sales Orders: Managing customer orders accurately and preparing orders for dispatch
* Handling Customer Enquiries: Responding to telephone and email enquiries while delivering excellent customer service
* Supporting Sales Administration: Providing administrative support to the wider sales and customer support teams
* Maintaining CRM and Order Systems: Updating customer records, order information and sales administration systems
* Liaising with Suppliers and Hauliers: Coordinating deliveries and supporting smooth logistics operations
* Supporting Stock Control Activities: Assisting with stock monitoring and inventory administration
* Maintaining Price Lists: Ensuring pricing information is updated and accurately recorded
* Completing General Office Administration: Supporting filing, data entry and day-to-day administrative tasks
* Working Collaboratively: Building effective working relationships across internal departments and external customers
Candidate Requirements
* Previous experience in sales administration, customer service administration or office support roles
* Proven experience delivering excellent customer support in a busy office environment
* Experience using CRM systems, sales ordering systems and Microsoft Office applications
* Strong working knowledge of Word, Excel and Outlook
* Excellent verbal and written communication skills
* Highly organised with excellent attention to detail and the ability to multitask
* Able to prioritise tasks effectively and manage workload with minimal supervision
* Comfortable collaborating within a wider team while supporting shared business objectives
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