Job Description
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Description
Charles River Development provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered via Software as a Service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River Development serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets.
Charles River IMS provides a comprehensive Order and Execution Management System (OEMS) seamlessly integrated with data, FIX connectivity, and trade analytics. Extensive trade decision support capabilities help traders find liquidity, execute trades across all asset classes and currencies, and helps ensure trades are compliant.
The Charles River Network supports electronic trading via the FIX messaging protocol to over 600 global liquidity venues including brokers, multi-broker trading venues, crossing networks, broker algorithms, program desks, dark pools, smart order routers, ECNs, and ATSs. Full integration between the Charles River Network and Charles River IMS ensures fast and reliable direct access between Charles River clients, brokers, and trading venues.
Charles River's FIX Administration team provides global, 24/7 support which helps simplify network operation and eliminates the need for FIX network management by the client. Charles River's continuous testing and certification of brokers and trading venues on Charles River Network ensures seamless connectivity and the highest level of reliability.
Background
Charles River Development require a manager to lead the EMEA FIX Team (Network Operations). The EMEA FIX Team are responsible for implementing and supporting electronic trading of multiple asset classes for buy-side clients across the Charles River Network (CRN).
Responsibilities
* Client Satisfaction: Ensuring the service delivers against Service Definitions and Client expectation, works to de-escalate any issues, find workable, timely solutions to client issues.
* Ensuring availability of Charles River FIX Network to clients.
* Onboarding of client to the Charles River FIX Network
* Maintaining Business as Usual connectivity and service levels
* Managing the on boarding and Support teams
* Mentor Team and manage staff development and performance.
* At as a point of reference/SME for CRD Network Service internally and externally.
* Management Reporting / Metrics.
* Major incident management.
* Working with Clients, internal Charles River Development colleagues, and third-party partners and vendor(s) to provide problem troubleshooting, support, and resolution.
* Liaison with vendors and third-party
* Adherence to ISO policies, standards and procedures as defined by Charles River
* Active participation in continuous process improvement of CRN operational support procedures.
* Collaborate with the Global FIX team to ensure service consistency and effectiveness.
* Strategy and thought leadership around the FIX Service offering and electronic trading
Essential Requirements
* Team management experience.
* Service Management experience.
* Deep experience of FIX protocol (4.2, 4.4, 5.0) in Implementation and Support.
* Deep experience of the Front Office Order and trading workflow.
* Demonstrable experience supporting complex applications in mission critical environment.
* Demonstrable experience providing telephone -based technical support.
* Proven ability to partner with various internal departments to deliver effective customer service.
* Ability and willingness to participate in periodic out -of-hours support.
* Experience supporting application processes installed and running on Microsoft windows servers.
* Demonstrable technical aptitude.
* Strong understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).
* Experience of investigating errors in real-time application logs
* Demonstrable experience with critical production system process monitoring, scheduling and automation in an enterprise environment.
* Experience of providing technical support for applications running in a distributed, multi-tier, database centric architecture - e.g. Microsoft SQL server, ability to query databases.
* Demonstrable ability to communicate complex technical and functional problems to non-technical audiences (e.g. explaining FIX workflows to Portfolio Managers and Traders).
Desirable Requirements
* Familiarity with buy-side portfolio management systems or exposure to sell-side / vendor OMS/EMS platforms.
* Experience working in a distributed team structure.
* Exposure to xml-based application component configuration.
* Appreciation and understanding of a structured ITIL incident, problem and request environment.
* Prior experience working closely with client services and sales structures.
* Familiarity with Service Now (SNOW) support workflows.
* Familiarity with Salesforce CRM system.
Qualifications
* Degree level education or alternative third level technical qualification.
* 10+ years of working experience following tertiary education/graduation.
* Strong customer service and technical troubleshooting skills.
* Excellent written and verbal communication skills.
* A strong interest in institutional financial services.
* Willingness to learn about and provide support on a variety of applications and interfaces in the Charles River Development application suite
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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