A growing B2B fintech platform operating in a regulated, enterprise environment is hiring an Account Manager to own and develop long-term client relationships across its customer base.
This role is ideal for an experienced Account Manager who enjoys being close to customers, understands complex workflows, and takes pride in delivering a consistently high level of service while balancing commercial outcomes.
The role
* You will act as the primary point of contact for a portfolio of clients, ensuring strong engagement, structured communication, and long-term retention. You will work closely with internal teams to represent the client voice while also supporting business objectives such as renewals and account growth.
* The business already has a defined Customer Success framework in place and is looking for someone who can rigorously apply it, refine it, and help elevate the overall quality of client management as the company scales.
Key responsibilities
* Own and nurture long-term client relationships across a defined portfolio
* Act as the main liaison between clients and internal team
* Maintain a structured cadence of client communication and reviews
* Ensure consistently high levels of client satisfaction and service delivery
* Develop a deep understanding of the platform to represent it confidently to customers
* Apply and improve the existing Customer Success framework across accounts
* Balance client advocacy with commercial and operational priorities
* Identify opportunities to improve processes, communication flows, and client experience
What we are looking for
* 5 to 7 years of experience in account management or customer-facing roles
* Background in SaaS is preferred, but experience from insurance, finance operations, broking, or credit control is also highly relevant
* Strong understanding of complex, process driven or regulated environments
* Experience with insurance or payment workflows is a strong advantage
* Commercial mindset with experience supporting renewals and account growth
* Confident communicator who can build trust with a range of stakeholder
* Detail-oriented, structured, and comfortable working within defined frameworks