Communicating with Fire and Security Engineers / Regional service Managers
Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS
Following management instructions
Communicating with Multiple Helpdesks to ensure we are delivery customer service & to resolve any customer queries
Data Inputting
Working as part of a large team
Processing and maintaining customer records
Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required
A minimum of one year's customer service experience in a customer-facing role is required.
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
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