Based in Braintree, my client is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.
Their mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.
They exist to create a technology hub for now and in the future.
About the Role
They are seeking a detail-oriented and proactive Customer Onboarding Administrator to ensure all new clients have a smooth and positive start to their journey with them. In this role, you will be the first point of contact for new customers, guiding them through the onboarding process, addressing their questions, and ensuring they feel confident using the services provided.
Responsibilities
1. Act as the primary point of contact for new customers during the onboarding process.
2. Coordinate and execute onboarding activities, including account setup, system configuration, and training sessions.
3. Collaborate with internal teams (Sales, Operations, IT) to ensure a seamless handoff from the sales process to onboarding.
4. Monitor onboarding progress, provide timely updates to clients, and resol...