National Income Service Income Recovery Officer - 32301
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Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Our ambition is “Funding Environmental Regulation by Maximising Our Income”. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity (up to 12 months) for two G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team, and the successful candidates will work with a variety of colleagues across the country.
Responsibilities
* Engage customers through written and verbal contact to discuss outstanding payments.
* Maximise income recovery while maintaining excellent customer service.
* Respond to incidents and be available for incident roles as required.
* Analyse and interpret data to support work activities and produce actionable insights.
* Contribute to continuous improvement and teamwork within the NIS Business Improvement team.
Experience & Skills Required
* Excellent communication and interpersonal skills, able to build and maintain effective working relationships.
* Experience in debt collections or customer service roles is preferred.
* Confidence in producing and analysing data to support work activities.
* Ability to share findings, themes and trends via written and verbal communication.
* Resilient, able to flex plans to manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and embracing innovative ideas.
* Comfortable managing own workload within a dispersed team.
Contact and additional information
The National Income Service is a dispersed team so base location is flexible (subject to local facilities agreement). This is a full‑time post, but we would welcome applications from those working part‑time or flexible hours.
Travel to other Environment Agency offices or meeting venues may occasionally be required as part of the role.
Interviews are expected to take place via Teams on 8th December.
For further information, please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Length of contract
Up to 12 months.
Seniority
Associate
Employment type
Contract
Job function
Legal
Equal opportunities
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non‑departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.
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