Responsible for covering the reception desk and reception area, providing a meet and greet service ensuring a polite, efficient and professional introduction is given to all patients, staff and other visitors.
Book BISC appointments and add to clinical diaries using service database To input all BISC referrals onto service database To upload BISC documents onto service database Maintain a visitor signing in/out book and ensure the reception area is presentable, tidy and safe.
Reporting any issues through the appropriate channels.
Ensure patients/visitors are seen within agreed standards, ensuring escalation procedures are followed and any other issues or concerns are escalated to appropriate staff.
On arrival of patients to reception, book patients in and verify their demographic details.
When required ask patients or carers to complete any identified questionnaires.
To engage with all visitors and proactively signpost them to the most appropriate area.
To deal with any verbal queries, concerns or complaints from patients, clients or visitors in a professional manner and escalate to appropriate staff.
Monitoring and supporting the Moor Green and BISC waiting lists.
Removing, adding and transferring patients within the wait lists Follow agreed procedures, log any estates issues reported ensuring any issues are escalated through the appropriate channels.
Liaise with transport and interpreting services when required and escalate any issues to the appropriate staff.
Provide administrative support to the patient pathway process, ensuring information is recorded timely and accurately on to identified information systems.
Ensuring any delays to the patient are escalated to the appropriate staff.
Ensure patients/visitors are seen within agreed timescales, ensuring escalation procedures are followed and any other issues or concerns are escalated to appropriate staff.
To ensure on arrival of patients to reception, patient are booked in and verify their demographic details.
On a daily basis deal with telephone enquires/queries received into the service ensuring any messages are communicated timely and accurately.
Check identified answer machine messages and generic email accounts at regular intervals throughout the day ensuring all messages are actively dealt with and communicated to the relevant person/team.
Follow local procedures to produce electronic and written correspondence this may include: emails, letters, reports, agendas, minutes and standardised templates.
Maintain department manual and electronic filing systems, ensuring systems are regularly maintained and archiving is completed to local and Trust policies and procedures n Undertake photocopying or collation and distribution of information in relation to the work of the Service.
Provide support to the service during periods of short staffing levels by completing priority tasks identified by the Supervisor/Team lead to ensure smooth running of the service.
Assist the supervisor/team lead to create and develop standards and procedures in relation to the role to ensure they are up to date.
Where identified, assist new employees or work experience placements with on the job training or shadowing for administration tasks related to the role. (Placements may be patients, volunteers, school leavers etc.). To attend any identified meetings, these may include team meetings, referral meetings etc.
Assist with the completion or preparation of audits as directed by the Supervisor/Team lead.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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