Job Description
Operational Recovery Lead – Outpatient Pharmacy
6-Month Interim Contract
West Midlands (On-Site, 5 Days per Week, Free Parking)
8:30am – 6:00pm (1-hour lunch)
Immediate Start
Are you an experienced operational leader who thrives in turnaround environments?
We are seeking a confident and hands-on Operational Recovery Lead/Transformation Manager to drive a structured service recovery programme within an outpatient pharmacy department at a hospital in the West Midlands.
This is a high-priority interim appointment with senior leadership visibility. The service is experiencing operational pressures and cultural challenges. We need a strong leader who can stabilise operations, galvanise the team, and deliver measurable improvements at pace.
This role does NOT need necessarily to be filled by a pharmacist — however, a strong understanding of hospital pharmacy operations is essential.
The Role
This is a fully hands-on leadership position working alongside the pharmacy team daily. You will:
* Lead and deliver a structured operational recovery plan
* Stabilise day-to-day outpatient pharmacy performance
* Improve workflow, stock management, and operational processes
* Line manage staff and address performance issues
* Lead cultural and behavioural change within the team
* Embed clear expectations, accountability, and team cohesion
* Provide regular updates to senior leadership
What We’re Looking For
The ideal candidate will have:
* Strong operational experience within NHS hospital pharmacy or clinical services
* Experience in service recovery, turnaround, or transformation
* Proven ability to improve workflow and team performance
* Experience managing staff and handling performance issues
* Confidence addressing cultural or behavioural challenges
* Strong communication and influencing skills
* Understanding of HR processes and workforce management
* Experience in dispensary optimisation, stock control, or operational improvements
Skills & Behaviours
We are looking for someone who is:
* Calm, confident and credible with staff at all levels
* Practical, solutions-focused and hands-on
* Comfortable having difficult conversations
* Able to bring stability and motivation to a pressured environment
* Visible, approachable and able to work independently
Contract Details
* 6-month interim contract (with potential extension)
* On-site, 5 days per week
* Free parking available
* £35 - £45 per hour via Umbrella, DOE
* Immediate start