Succesful candidates will be invited to an all day assessment centre W/C 22nd June
The purpose of this role is to assist with the logging of DSARs,missionplaints, claims, and other administrative tasks for the Regulations team. We receive large volumes of emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgment letters, exception reports that need to be processed daily to ensure SLAs are met and not breached. You will work closely with our CIC partner to support agents with daily queries and manage FOS referralsing into the team.Additionally, you will also be responsible for identifying trends inplaints, claims, and DSARs and reporting these trends to the Customer Regulatory Manager. This role is subject to change, and you may be required to transition to another area of the business.What awaits you?
1. Toplete all administrative tasks within the team which include but are not limited to: Logging DSARs,plaints and claims received into the Regulations team within 24 hours of receipt.
2. Issuing of acknowledgement letters to customers and CMCs within regulatory timeframe and responsible for daily acknowledgment exception reports.
3. Management of multiple mailboxes and ensure the agreed SLA of 24 hours is met.
4. Responsible for obtaining call recordings for the team and providing any to our CIC partner agents to support any DSARs.
5. Be able to contact customers and CMCs by phone where necessary to support any queries.
6. Check andplete the monthly CCA remediation and work with the Executive responsible in the team toplete the remainder of the process.
7. Liaise with the Escalations FOS team toplete the monthly FOS invoicing.
8. Support the FOSmission case handlers in the team with various tasks.
9. Managing any bulk imports into SBM on a daily basis requested by the team.
10. Managing dupemissionplaints from Customers and CMCs in SBM and applying the relevant action.
11. Prepare and email a schedule of DPA fail responses to CMCs weekly and a monthly update to include allmissionplaints/claims received the previous month.
What should you bring along?
12. Strong administrative and organisational skills
13. Ability to work well as a team and on own initiative
14. Ability to prioritise activities, work under pressure and manage own time
15. Knowledge of MS Office Suite
16. Previous experience in an administrative and customer service role. Preferably in the Automotive or Regulated Financial Services industry is desirable
17. Previous experience of working in aplaints environment
18. Excellent oral and writtenmunication skills
#4803297 - Declan Sassman