Customer Relationship Management Administrator
Customer Relationship Management Administrator
2 days ago Be among the first 25 applicants
This range is provided by Experis UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Bracknell Job Type: Full-Time Department: IT Reports To: CTO
Job Summary
We are seeking a detail-oriented, technically proficient CRM Administrator with hands-on experience in managing and enhancing CRM systems and their connected platforms. The successful candidate will play a critical role in ensuring the CRM platform effectively supports business processes, enhances customer engagement, and drives operational efficiency.
Key Responsibilities
* Administer, configure, and maintain the company’s system to meet business needs.
* Manage user accounts, permissions, and security settings.
* Provide end-user support and training, acting as the primary point of contact for CRM-related queries.
* Maintain data integrity by performing regular data audits, cleansing, and deduplication.
* Collaborate with stakeholders to understand requirements and implement system improvements, customisations, and workflows.
* Generate reports and dashboards to support business decision-making.
* Troubleshoot technical issues, liaise with vendors for support, and manage system upgrades.
* Document system configurations, processes, and training materials.
* Ensure CRM compliance with company policies, data protection regulations, and security standards.
* Maintain effective data flow between CRM and other systems
* Promote user adoption and support process improvements across teams and systems.
Key Requirements
* Proven experience as a CRM Administrator, specifically with Sugar CRM.
* Strong understanding of CRM principles, data management, and business processes.
* Proficiency in configuring, customising, and supporting Sugar CRM solutions.
* Experience in managing user permissions, workflows, and reporting.
* Excellent analytical and problem-solving skills.
* Ability to translate business requirements into technical solutions.
* Strong attention to detail and commitment to data quality.
* Effective communication and interpersonal skills.
* Ability to work independently and collaboratively across departments.
* Experience in creating user guides, process documentation, and training materials.
* Awareness of data protection regulations (e.g., GDPR) and CRM security best practices
Desirable Skills (Not Essential but Advantageous)
* Knowledge of integration between Sugar CRM and other business systems.
* Experience with CRM data migration projects.
* Basic understanding of database principles (SQL knowledge beneficial).
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Information Technology
* Industries
Business Consulting and Services, IT Services and IT Consulting, and Construction
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