As an Account Director you are the key contact point for clients and would play a direct role in the growth and success of the agency. We are looking for someone who is passionate and enthusiastic, able to inspire teams and instil confidence in clients. A real understanding of and interest in the built environment and property sector is crucial.
About You
* An exceptional corporate PR handler with unrivalled media relations and a solid understanding of other comms tactics including social media and public affairs
* Solid background in the property sector, with political awareness, a growing network, and excellent business and property press contacts
* Ability to manage and support junior staff
* Strong client management skills, serving as a trusted advisor and main point of contact
* Responsible for involving senior team members when appropriate to provide strategic guidance
* Confident in managing media crises and trusted with highly sensitive information
* Skilled at problem-solving and guiding clients through complex situations
* A keen eye for content strategy and execution, underpinned by a strong understanding of your clients’ markets
* Proactive in identifying new business opportunities and contributing to overall business growth
* Hands‑on approach with a willingness to go above and beyond
* Excellent time management skills and ability to juggle multiple priorities
* Representing LCA externally and using your own profile to support the agency’s visibility and growth
* A fantastic communicator with exceptional interpersonal skills
* Bringing something unique to LCA, adding value beyond managing accounts and securing new business
About the Role
Client Work
* Act as the primary contact for clients, providing strategic guidance, leading meetings, and remaining accessible as needed
* Bring in the wider LCA team at key points to offer strategic insight
* Devise and execute complex communications strategies, maintaining composure and sound judgment under pressure
* Lead projects of varying scales - from small, fixed term project briefs to major retainers
* Take accountability for all deliverables from the entire account team, including support functions
* Review and edit written materials, overseeing drafts produced by others and ensuring all client outputs are error‑free
Management
* Motivate and mentor junior team members, fostering their professional development
* Conduct appraisals for at least two junior colleagues, helping them develop and upskill
* Share knowledge across the agency by running masterclasses or identifying relevant training opportunities and external speakers
* Ensure daily and accurate logging of time on client timesheets
* Help manage budgets and oversee client billing, including reviewing timesheets and supporting Directors with monthly forecasting
* Take a strategic view to ensure projects remain within budget, assisting with out‑of‑scope work communications, additional fee proposals, and over‑servicing analysis in collaboration with the Finance Team
About LCA
LCA is the integrated communications agency for the built environment.
With over 25 years’ experience, we know that impact is driven by an informed strategic approach, established connections, creative campaigns, and the talent to achieve measurable outcomes.
We work with leading organisations, brands and destinations, placing them at the heart of conversations, building trust, changing perceptions and inspiring action.
We’re proud of what we do, the insights we share and the results we help our clients achieve.
Place. People. Passion.
This is LCA.
See www.thisislca.com for full client list, client case studies and biographies of the current LCA team. Follow us on LinkedIn and Instagram @thisislCA
The Package
* Benefits: Range of benefits from enhanced maternity and paternity leave to tenancy deposit loans, complimentary fruit & snacks, a well‑stocked fridge, cycle to work scheme and much more.
* Pension: Up to 5% of salary (in addition to salary) where matched by the employee.
* Bonus scheme: Discretionary annual bonuses based on both personal and company performance.
* Leave: 25 days’ leave plus statutory Bank Holidays and late start / early finish on your Birthday; office closed between Christmas and New Year in addition to your leave allowance.
* Equipment: company provided Surface Pro to use in office and at home.
* Support: Employee Assistance Programme offering a 24/7 confidential advice line; Private Medical and dental Insurance, Death in Service insurance, trained Mental Health First Aiders, New Starter Buddy, Appraiser, dedicated Employee Engagement team.
* Training: An aspiring culture with tailored programme of L&D opportunities and budget for personal development and growth.
* Location: Flexible, hybrid working –minimum three days in the office - an exciting and dynamic working environment in the heart of Covent Garden – or with clients.
* Working hours: Standard hours of work are 9.00am- 5.30pm – finishing at 4.30pm each Friday and summer Fridays (3pm finish) in July and August
LCA is an equal opportunities employer and welcomes applicants from all backgrounds. Our namesake city is one of the most diverse in the world. We love it, and we recognise the responsibility we have to represent it. Proper inclusivity and representation is the only way we can communicate effectively with our audiences – and make change in our sector.
We will give fair consideration to all applicants regardless of age, gender identity, ethnicity, religion or belief, sexual orientation, educational, family or parental status, neurodiversity and disability status. We are also happy to provide reasonable adjustments during our application and interview process.
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