Job Overview
This range is provided by GBV Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
£35k (on-site 4 days per week in Skelmersdale).
Key Responsibilities
* End-User Support: Serve as the first point of contact for IT support, assisting employees across all technical capabilities and seniority levels.
* Service Desk Management: Oversee Service Desk software, maintaining an accurate log of IT requests and incidents to ensure timely resolution.
* Device Setup and Maintenance: Configure and maintain end-user computing devices, ensuring reliability and security.
* Infrastructure Maintenance: Support and maintain on-premises and cloud-based systems, including software, hardware, virtualised environments, and networking including vulnerability management.
* System Monitoring: Manage routine tasks such as Windows updates, antivirus updates, security alerts, and backups to ensure system health.
* Project Support: Collaborate with the Director of Technology on IT modernisation and system improvement projects.
* Vendor Liaison: Work closely with third-party suppliers to coordinate services and resolve technical issues.
* Standards Compliance: Ensure IT operations align with ISO27001, ISO9001, ISO14001 and Cyber-Essentials.
* Any other duties as reasonably required.
Technical Requirements
* Experience supporting a user base of 40+ employees (organisation size ~100 preferred).
* Strong expertise in Office 365 applications and administration.
* Familiarity with Zendesk or other Service Desk software.
* Experience with ManageEngine or similar centralised management tools.
* Proficiency in Windows Server and Desktop support.
* Knowledge of upgrading and migrating Microsoft systems.
* Excellent understanding of Windows operating systems.
* Active Directory administration.
Preferred Skills
* Administration of Azure resources.
* Veeam backup administration.
* VMware environment management.
* Networking fundamentals and troubleshooting.
* SAN (Storage Area Network) administration.
Soft Skills
* Ability to research and implement solutions independently.
* Strong workload prioritisation and time-management skills.
* Excellent communication skills, with the ability to interact effectively with users of varying technical expertise.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
Information Services
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