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Field Service Engineer - Medical Equipment
Location: London & SE
Reports To: Service Manager
As a Field Service and Installation Engineer, you will be responsible for the installation, repair, and servicing of all company products across the region of England. You will provide exceptional after-sales support, ensuring our customers receive the highest standard of service. This role involves regular travel and occasional overnight stays.
Key Responsibilities
* Service & Installation: Install, repair, and service all company equipment at customer sites within the region.
* Customer Support: Deliver outstanding after-sales support, addressing customer queries and resolving technical issues efficiently.
* Sales Team Support: Collaborate with the sales team to provide technical expertise and support during the sales process.
* Communication: Liaise effectively with customers and all levels of company personnel, ensuring clear and professional communication.
* Travel: Willingness to travel throughout the Northern region, with periodic overnight stays as required.
Attributes & Skills
* Self-motivated and able to work independently.
* Strong customer service and commercial awareness.
* Excellent IT literacy; able to use, install, and configure software.
* Full UK driving licence is essential.
* Physically capable of performing installation and service duties.
Qualifications & Experience
* Qualified to HND/HNC or degree level in electronics, engineering, or a related discipline (or equivalent experience).
* Proven ability to adapt to technical situations and troubleshoot effectively.
Physical Requirements
* Good general health and the physical capability to carry out service and installation duties.
We are an equal opportunities employer.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Medical Equipment Manufacturing
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