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Job Reference:
8b3df7f9b385
Job Views:
21
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Overview
We’re Enterprise Mobility, a family-owned, global brand portfolio including household names like Enterprise Rent-A-Car. With a $35 billion turnover and nearly 90,000 employees across 95 countries, we have grown over 65 years to become a leader in mobility services.
We are seeking passionate, customer-focused individuals to join as Customer Service Delivery Representatives in the Inverness Area. This role offers an exciting opportunity to represent our brand and provide excellent service to vehicle rental customers.
This is a temporary position starting immediately until October, with potential for extension to a permanent role based on performance and business needs. Flexibility with shifts across seven days a week between 7am-10pm is required.
The hourly pay rate for this temporary role is £14.41. If extended to a permanent position, the pay will be £12.41 per hour.
The contracted hours are 45 per week, with flexibility in working days and times.
If you excel in a fast-paced environment and enjoy building relationships, we want to hear from you!
Responsibilities
* Greet customers warmly, assist with the rental process from start to finish
* Provide information on vehicle options, rental rates, and additional services like insurance and GPS
* Process rental agreements accurately, ensuring all documentation is completed and signed
* Conduct vehicle inspections before and after rentals, noting damages and explaining return procedures
* Deliver and collect vehicles across the region
* Address customer inquiries and resolve issues promptly
* Follow company policies on vehicle maintenance, safety, and security, complying with regulations
Qualifications
* Excellent communication and interpersonal skills with a friendly, customer-focused attitude
* Experience in customer service or retail preferred
* Attention to detail and ability to multitask in a busy environment
* Strong work ethic and positive attitude
* Flexibility to work various shifts, including evenings and weekends
Additional Information
* Let us know if you need accommodations during the recruitment process
* No drug or alcohol offenses within the last five years
* Must be over 21 years old for insurance purposes
* Must have a full manual UK or EU driving license
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