Job Description: Regional Service Operations Manager Location: Home‑based with regular site visits. Travel to Bupa sites will be required (approximately one visit per month), overseeing around 10 Mindplace sites. We are recruiting for two Regional Service Operations Manager roles – one covering the North and one covering the South. The North role will be based at Bupa Place, Salford Quays, Manchester, M50 3SP The South role will be based at Angel Court, Bank, London, EC2R 7HJ Contract: Permanent, Full‑time (37.5 hours per week) Salary: Competitive (dependent on experience) plus excellent benefits Closing date: Monday, 11 May 2026 Please note: this vacancy may close earlier than the stated deadline if we receive a high volume of applications. About Bupa At Bupa, our purpose is simple yet powerful: helping people live longer, healthier, happier lives and making a better world. As we have no shareholders, every pound of profit is reinvested into improving healthcare for today and tomorrow. We are on an exciting journey to transform healthcare delivery, enhance digital clinical services, and strengthen our clinical community across the UK. The Opportunity We’re looking for two inspiring and incredible Regional Service Operations Managers Accountable for leading and managing a range of service activities to ensure performance is optimised and clinical governance process are adhered to. The role holder will be accountable for driving and improving operational performance and efficiency across multiple service lines, whilst ensuring consistent levels of performance and standards are achieved. The role holder will take accountability for the service line growth, quality improvement and people management. Driving a culture of continuous improvement by reviewing demand, understanding customer needs and delivering process improvements. They will support multiple locations and will need to travel. What You’ll Be Doing Operational & Commercial Leadership Strong ability to lead and manage complex healthcare or service-based operations Commercial acumen with experience managing SLAs, KPIs, capacity and performance targets Data-driven decision-making to optimise service delivery and customer outcomes Proven experience in continuous improvement and change leadership People Management & Leadership Demonstrated capability in creating a high-performance, coaching-led culture Experience managing multidisciplinary operational and clinical teams Skilled in performance management, development planning, succession and talent management Ability to drive engagement using employee feedback and NPS insights Quality, Governance & Risk Management In-depth understanding of regulatory, legal and statutory obligations (e.g. Health & Safety, CQC, Data Protection, employment legislation) Strong clinical governance awareness and ability to work effectively with clinical teams Experience managing audits, inspections and compliance frameworks (including ISO) Competence in incident, complaint and risk management, including root cause analysis Financial & Resource Management Proven financial management skills, including budgeting, cost control and revenue growth Experience managing invoicing, billing, month-end processes and financial variance Strong capacity and resource planning skills, aligned to growth and AOP targets Ability to identify opportunities to maximise utilisation and reduce operating costs Stakeholder & Relationship Management Excellent stakeholder management skills across internal teams and external partners Ability to collaborate cross-functionally to support service development and customer retention Confident influencing at senior level to shape services, products and strategic direction Customer Focus & Fair Treatment Strong commitment to customer-centric service delivery Clear understanding of Treating Customers Fairly principles Ability to lead by example and embed fairness into operational and people decisions Commitment to personal and team competence through mandatory and regulatory training Who We’re Looking For We’re looking for an experienced operational leader who brings a strong customer focus and a proven ability to manage people, performance and change within a complex environment. You’ll have: Proven experience in operational leadership and people management, ideally within a customer‑focused service environment Experience working within a healthcare or regulated setting A track record of leading change, continuous improvement and projects to enhance service delivery Solid experience in budget and financial management Strong customer and stakeholder management skills, with the ability to influence and build relationships at all levels A leadership or management qualification, or a clear willingness to work towards one Why Bupa? Purpose‑driven organisation Investment in your professional development Opportunity to influence and grow a national clinical service line Supportive clinical community and multidisciplinary collaboration What It’s Like to Work at Bupa We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives. Benefits 25 days’ holiday (increasing with service) option to buy/sell 3 paid volunteering days Enhanced pension & life insurance Annual performance‑based bonus Bupa health insurance Discounted dental cover Digital GP access Emotional and family wellbeing support Financial wellbeing resources Support for carers Diversity and Inclusion We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Ready to make a difference? Apply today and play a key role in leading high‑quality, safe and sustainable mental health services across the UK. Time Type: Full time Job Area: Clinical Services Locations: Home Based, c/o Angel Court Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.