Home Ownership Manager
Location: Norfolk
Job Type: Full-Time, Permanent
Salary: £50.746
We are recruiting on behalf of a leading housing association in East Anglia for a Home Ownership Manager. This pivotal role involves leading a high-quality, customer-focused Home Ownership service across West and North Norfolk. The successful candidate will ensure compliance, excellent customer service, and the smooth delivery of all homeownership processes, including sales, staircasing, permissions, and statutory purchase schemes.
Day-to-Day of the Role:
Lead the Home Ownership Team, ensuring high-quality service delivery across all areas of homeownership.
Oversee processes for Shared Ownership and Shared Equity resales and assignments, staircasing, sales redemptions, and re-mortgaging.
Manage statutory processes including Right to Buy (RTB) and Right to Acquire (RTA), ensuring full regulatory compliance.
Maintain oversight of sales progression, conveyancing, and land-related transactions including disposals, land sales, adverse possession claims, and commercial property sales.
Provide expert guidance on mortgage applications, AML checks, relevant legislation, and compliance requirements linked to all homeownership activities.
Act as the subject matter expert for homeowners and leaseholders.
Ensure robust management of permissions enquiries and applications, aligned with policy, law, and organisational values.
Lead on policy and process development, ensuring accurate reporting and audit compliance across all Home Ownership functions.
Work closely with internal stakeholders, brokers, legal advisors, lenders, and conveyancers to deliver a seamless customer journey.
Continually seek value for money and contribute to the review and setting of administrative charges.Required Skills & Qualifications:
Demonstrable experience managing within a Home Ownership environment.
Strong knowledge of the end-to-end sales process and all homeownership activities, including RTB/RTA and asset disposals.
Experience working with brokers, lenders, solicitors, and external customers.
Ability to deliver a high-quality service with a strong customer focus.
Strong team leadership skills with the ability to motivate, support, and direct.
Excellent communication, negotiation, and interpersonal skills, able to explain complex information clearly.
Ability to drive performance, identify improvements, and ensure value for money.
Strong organisational and problem-solving skills with the ability to prioritise effectively.
Experience of handling conveyancing, land matters, home sales, and commercial transactions.
Understanding of land restrictions, RXC and RX4 forms.If you would like to be considered, please do get in touch with Mel Applin @ Reed