Job Description
Tenancy Changes Negotiator / Renewals
Richmond-upon-Thames
£30-32k
This upmarket global real estate agency with an enviable reputation and an international network of offices, currently has a fantastic opportunity for a Renewals / Tenancy Changes Negotiator to join the team in Richmond.
Based in the vibrant lettings head office, you will be working with tenants and landlords to ensure any changes that take place during a tenancy are handled with care and precision.
The Tenancy Changes Negotiators are highly respected as an expert point of contact for landlords and tenants at a key point in any changes to their tenancies. You will be working amongst other specialist departments and benefit from proven career opportunities and a great team environment.
Our client is looking for a proactive, well organised individual who can build rapport with landlords and tenants and follow through with excellent customer service. If this sounds like you, please get in touch!
Responsibilities will include:
* Liaising with tenants, landlords, and offices to coordinate and communicate changes
* Accurately managing and processing tenant additions, removals, and replacements during the mid-tenancy period
* Maintaining up-to-date records of all tenant changes in the system
* Ensuring all tenant changes comply with legal requirements and company policies
* Prioritising and managing multiple tasks to meet deadlines
* Working with local offices to understand local markets
* Ensuring that all potential tenants meet the required criteria before processing tenancy changes.
Personal specification:
* Experience within a renewals or tenancy progression
* A background within residential lettings/property administration
* Be adaptable and respond well to change
* Excellent verbal and written communication skills.
* Well organised and work to timelines
* The ability to quickly build rapport and long-standing relationships
* A keen interest in being a team player
* IT literate.
The salary for this role will be in the region of £30,000 to £32,000 depending on previous experience.
Benefits include 25 days holiday plus bank holidays, Christmas and New Year, pension, private health insurance after probation, life assurance, discount portal, and more.