Head of Programme Office
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future‑saving experience a simple one for our members. We champion fairness and simplicity, not profit‑chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You’ll Be Doing
The Head of Programme Office leads the Programme Management Office (PMO), ensuring effective delivery, governance, and assurance of all change initiatives across the organisation. This role is responsible for establishing best practice frameworks, driving portfolio performance, and enabling successful delivery of strategic programmes and projects.
- Develop and implement the PMO strategy, aligning with organisational goals and strategic objectives & priorities.
- Act as a trusted advisor to senior Change, IT and business leadership, providing insight and challenge on programme delivery, risks, and opportunities.
- Provide portfolio, programme, and project assurance, ensuring compliance with agreed methodologies and quality standards.
- Define, implement, own and monitor best practice for the core PMO process, deliverables and tools to support the end‑to‑end Change delivery model and wider business.
- Establish, own and maintain robust governance frameworks, standards, and controls for all Change activity.
- Lead portfolio planning, prioritisation and resource allocation to maximise value and optimise delivery. Oversee the resource allocation, capacity planning, and budget management processes for the delivery teams.
- Monitor and report on portfolio performance, benefits realisation, and key risks/issues to executive stakeholders.
- Lead, coach, and mentor the PMO team and colleagues across the Change organisation.
What We’re Looking For
- Proven experience leading a PMO or programme office in a complex, change‑driven environment.
- Strong knowledge of portfolio, programme, and project management methodologies (e.g., MSP, PRINCE2, Agile).
- Demonstrable track record of delivering large‑scale transformation programmes.
- Excellent leadership, stakeholder management, and influencing skills.
- Strong analytical, problem‑solving, and decision‑making abilities.
- Experience with project management tools and reporting systems.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Grab & Go Deli Café at our Crawley offices
- Volunteering days and charity payroll giving
- Onsite gym
- Ride‑to‑Work scheme
- Social clubs and events
You can learn more about how we support our employees on our website
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
