Enfield Repairs Operations Manager
You will have Leadership of the in-house, Direct Labour Organisation (DLO) repairs service (with turnover of approximately £5 million per annum) ensuring customer service excellence and achievement of performance KPI targets. Ensure that the requirement to provide a 24/7 service is effectively discharged including the necessary back up emergency support that may be needed to staff outside normal working hours.
Provide leadership, support and motivation to staff in the DLO ensuring that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures.
Provide operational leadership to the DLO under, designing operational plans to translate the strategic objectives set by the head of department into tangible operational outcomes and service improvement.
Key Responsibilities
* Lead, manage and motivate the team to deliver high performance
* Ensure that corporate/departmental people practices are understood and implemented within your service
* Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
* Monitor and evaluate your team's performance and recommend areas for improvement based on evidence
* Coach and support staff to develop
* Recommend areas for service improvement based on relevant data and information
* Communicate effectively with elected members and other partners/stakeholders
* Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
* Build a culture of trust in your team
Qualifications and Requirements
* Ability to engage, coach and motivate teams and set clear targets and expectations
* Evidence of high levels of customer service and satisfaction
* Experience of successfully managing performance and providing clear constructive feedback
* Experience of successfully implementing plans and projects to time and budget
* Ability to effectively plan and manage budgets and resources
* Demonstrates a good understanding of the political structure and role of elected members
* Ability to work collaboratively both with own service and across other services
* As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role
* Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives
* Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment
* Experience of and understanding of the importance of involving residents in management decisions and service delivery
* Knowledge of underlying health and safety and residents' safety regulations and other regulatory principles
* Experience of working in face-paced environment, with many competing priorities
* Ability to risk asses and make decisions
Compensation & Benefits
You will receive a salary £68,542 - £70,452 per year dependent on experience, together with a well-rounded benefits package including:
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