Refugee and Asylum Seeker Social Prescribing Link Worker (RAS SPLW)
We are looking for a passionate and motivated Refugee andAsylum Seeker (RAS) Social Prescribing Link Worker to join ourwell-established, city-wide Social Prescribing team.
This is a unique and rewarding role supporting refugee andasylum seeker communities across Newcastle. You will work directly withindividuals who may be facing complex challenges, helping them to navigateservices, build confidence, and connect with their local communities.
Social prescribing is all about understanding whatmatters to people. In this role, you will take a person-centred,strengths-based approach to support individuals with their social, emotionaland practical needsrecognising how these impact on health and wellbeing.
This is an opportunity to make a real difference in reducinghealth inequalities and improving access to care for some of the mostunder served communities in our city.
Main duties of the job
In this role, you will:
* Accept referrals and provide tailored support to refugee and asylum seeker patients across Newcastle
* Work one-to-one with individuals using a person-centred, trauma-informed approach
* Support people to access services including housing, benefits, healthcare, education and community groups
* Help individuals navigate UK systems, including primary care and wider support services
* Build strong relationships with community organisations and partners (e.g. voluntary sector, local authority, refugee support services)
* Maintain and manage a caseload, supporting people over a period of time to achieve their goals
* Maintain accurate records and contribute to data collection and reporting requirements
About us
NewcastleGP Services (NGPS) is an ambitious and innovative membership organisation,providing support to 27 GP Practices across Newcastle. A small, friendly andprofessional team based in Gosforth, we deliver a range of services, includingGP cover across Urgent Treatment Centres, mobile outreach clinics, managing aprimary care staff bank, as well as providing financial and administrativeassistance to five of the seven Primary Care Networks (PCNs) in the city. Ourmission is to ensure that voice of Newcastle Primary Care is heard, and that wework on behalf of our members to deliver services at the right scale.
We have one of the largest Social Prescribing services in the region, andare committed to tackling health inequalities andsupporting people with the wider determinants of health, including isolation,housing, financial wellbeing, and access to community support.
Our Refugee and Asylum Seeker Social Prescribing offer is akey part of this work, developed in partnership with local organisations toensure culturally appropriate, accessible and compassionate support.
We are a supportive, forward-thinking team that valuescollaboration, innovation and staff wellbeing.
Job responsibilities
* Accept referralsfrom various teams around the city to help support RAS in need for social,practical, and ongoing support.
* Support RAS toaccess appropriate local services; this requires awareness and knowledge ofservices/providers, how to refer and direct people toward them. This mayinclude working with RAS directly with face-to-face time, with a casemanagement approach.
* Work with RAS ina person-centred way, as well as with other staff across all relevant servicesand sectors to help facilitate and link the person to the right service forthem.
* Make basic needassessments and/or follow up and make sure care plans are fulfilled. At times,more detailed needs and/or risk assessments may be required withdevelopments/adjustments to care plans.
* Workindependently and as part of a team to support clinicians to provide timelybest care and support to RAS.
* Collaborate withpartners, organisations, and community groups to help integrate patients intothe community.
* The post holderwill create and maintain a database of local services to ensure the correctreferral pathways are fulfilled.
* Hold and manage acaseload, actively engaging with patients and tracking outcomes.
* Maintain accuraterecords and timely reporting. This is essential to achieve the outcomemeasurements set out in the health inequalities grant.
* Deliver healthand wellbeing promotion; supporting and enabling healthier behaviours andself-care, taking time to look at all elements of RAS lifestyle (e.g., sleepcycle, diet, social networks), not just the obvious fore fronting problems.
* Work to build aclose professional relationship with a range of service providers, promotingopen communication and effective team working across services that will beintegral to the support of the RAS community i.e. WERS, City of Sanctuary etc.
* Apply problemsolving skills to help create solutions with the RAS that work to support themas an individual.
* Set realistic andappropriate goals for length of time supporting patients. Communicate this withpatients to set clear boundaries.
* Follow theory andprinciples of person-centred care, strength-based practice and patient focusedwork as well as health and social policy.
Person Specification
Qualifications
* Educated to GCSE Grade C or above or equivalent experience, with evidence of effective numeracy and literacy skills.
* Evidence of a commitment to continuing professional development.
* Counselling qualifications
* Mental health first aid
* Social Prescribing Accreditation
* Adult safeguarding
* Cultural competency training
Qualities
* Personable, approachable, and non-judgemental.
* Empathetic, patient, supportive and caring.
* Determined and motivated to support patients' wellbeing.
* Passionate about tackling health inequalities and supporting Newcastle residents.
* Clear and concise in communication with patients.
* Trustworthy, reliable and professional.
* Hardworking and disciplined.
* Commitment to continuous improvement and personal development.
* Self-motivated and confident able to work with minimal direction.
Skills
* Excellent written and verbal communication skills with a proven ability to communicate with impact.
* Competent in Microsoft office applications, outlook email and ability to effectively use clinical systems, including SystmOne.
* Ability to work flexibly into whichever working location is deemed most appropriate.
* Excellent time management and organisational skills.
* Ability to network and build collaborative relationships with other service providers.
* IT and computer literate, including Microsoft office applications.
* Ability to use initiative and judgement.
* Ability to keep accurate and timely records from which commissioners can measure service outcomes.
* A solutions focused approach to problem solving when it comes to person centred care.
* Ability to look after your own mental health and wellbeing while dealing with complex patients and ask for help and support from your line manager when you need it.
* Advanced SystmOne/clinical system skills
Experience
* Experience of working with a range of service users from diverse backgrounds.
* Experience of delivering support in a person-centred way to service users by asking 'what matters most' to them.
* Experience of successful communication with service users to deliver clear messages and support.
* Experience of handling confidential information and an up-to-date knowledge of Data Protection legislation.
* Experience of working independently and self-managing a complex caseload, while also being able to work well within a team.
* Experience of networking with other service providers and sharing knowledge and skills city wide.
* Previous experience in Social Prescribing or health/social care services.
* Experience working in social prescribing, health, or social care
* Previous experience working with vulnerable adults
* Experience supporting refugee and asylum seeker communities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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